User:Koberip/OLES2129/draft

 Tutorial 4: 

The article I choose is Online Shopping.

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Online stores usually enable shoppers to use "search" features to find specific models, brands or items. Online customers must have access to the Internet and a valid method of payment in order to complete a transaction, such as a credit card, an Interac-enabled debit card, or a service such as PayPal. For physical products (e.g., paperback books or clothes), the e-tailer ships the products to the customer; for digital products, such as digital audio files of songs or software, the e-tailer usually sends the file to the customer over the Internet. The largest of these online retailing corporations are Alibaba, Amazon.com, and eBay."

1. Terminology

2. History

One of the earliest forms of trade conducted online was IBM's online transaction processing (OLTP) developed in the 1960s and it allowed the processing of financial transactions in real-time. The computerized ticket reservation system developed for American Airlines called Semi-Automatic Business Research Environment (SABRE) was one of its applications. Here, computer terminals located in different travel agencies were linked to a large IBM mainframe computer, which processed transactions simultaneously and coordinated them so that all travel agents had access to the same information at the same time.

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2.1 History of online shopping

2.2 Growth in online shoppers

3. International statistics

4. Customers

5. Customer buying behavior in digital environment

6. Product selection

7. Payment

8. Product delivery

9. Shopping cart system

10. Design

10.1 Information load

10.2 Consumer needs and expectations

10.3 User interface

11. Market share

12. Advantages

12.1 Convenience

12.2 Information and reviews

12.3 Price and selection

13. Disadvantage

13.1 Fraud and security concerns

13.2 Lack of full cost disclosure

13.3 Privacy

14. Product suitability

15. Aggregation

16. Impact of reviews on consumer behavior

17. See also