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Datacom is an Australasian-owned professional IT services company with offices in New Zealand, Australia, Malaysia and the Philippines. The private company operates data centres and provisions IT services, application development and business process outsourcing throughout Australasia. Datacom also provides cloud technology vendors with level 2 and 3 global technical support from service centres in Kuala Lumpur and Manila. Data was founded as Computer Bureau Ltd in Christchurch, NZ in 1965. Datacom expanded nationally through the holding company Datacom Group Ltd in 1971. It opened offices in Australia in 1992 and in Asia in 1994. Jonathan Ladd serves as Group CEO and J.W. Holdsworth is chairman of the board. Datacom’s yearly revenue was $725 million in 2010.

1960s


Datacom was founded as Computer Bureau Ltd by two Christchurch accountants. The company hired its first systems analysts and programmers in August 1965 and installed the first computer for a client in September of the following year. Additional offices opened in Wellington, Hamilton and Auckland between 1968 and 1970.

1970s and 1980s
Datacom began offering remote on line services through onsite terminals beginning in 1976. The company created a data communications network and a New Zealand-wide timesharing service in the early 1980s. The company also began offering software applications and payroll services to businesses throughout New Zealand. After merging with computer services company CCL in 1989, Datacom added facilities management and payroll divisions.

1990s
In 1992, Datacom established a call centre in Sydney, which led to a regional call centre that provided diagnostic technical support services to clients and customers. The business also established partner programs and sales services with the channel and reseller community. Datacom began exporting some of its facilities management and IT services into its Australian offices in the late 1990s, leading to the company’s first data centre in Australia.

2000s
During the 2000s, Datacom made a series of acquisitions that spread its services to other locations in Australia. In 2004, it purchased the GlobalCenter, its second data centre, and the following year, the company purchased NetOptions to establish a presence in Queensland. It expanded from this base in 2007 after acquiring IT services company Agire Pty Ltd, located in Townsville. Through start-up opportunities with local partners, Datacom moved into South Australia in 2006 and Western Australia in 2007. By the end of 2007, the company had acquired a third data centre in Sydney through Hansen Professional Services. Its fourth data centre came in 2011 in Western Australia.

Datacom commenced business in Asia in 1994, building contact centres in Malaysia in 1996 and the Philippines in 2008, at the same time establishing a presence in China. The contact centres offer multilingual technical support.

Consulting services
Datacom also provides managed IT services that include a consulting arm of business. Datacom consultants advise on disaster recovery planning, security services, business analysis and system architecture and design.

Cloud services
Datacom hosts cloud services in Australia from its Sydney, Brisbane, Melbourne and Perth data centres and its three New Zealand data centres (Auckland, Wellington and Christchurch). The company does cloud assessment, planning, transformation services and management services.

Managed services
Desktop deployment and support services, managed print services, facilities management, monitoring of infrastructure and technical services related to platforms, database, security and storage fall under Datacom’s manager services solutions.

Contact centre solutions
Datacom operates call centres in Sydney, Melbourne and Kuala Lumpur. Datacom is a COPC-certified organisation.

Other services
Application development is also part of Datacom’s services, with professionals who develop in systems such as Microsoft, Oracle and Ajax operating in Australia, New Zealand and Asia. Applications are delivered through Agile Development and Prince2Project Management methodologies.

Corporate social responsibility
Datacom supports various cultural and educational institutions, such as Macquarie University and the New Zealand Symphony Orchestra, and charities, such as The Red Cross and Foodbank.

Datacom follows the principles of the Corporate Social Responsibility (CSR) program, measured by the London Benchmarking Group (LBG). The FY2011 LBG Annual Benchmarking Report listed Datacom's charitable contributions at $403,819, a 10 per cent increase from the 2010 fiscal year. Other CSR activities include over 3,600 hours in employee volunteer time, more than $190,000 in community investments and more than $189,000 in charitable donations.

Financial health
Revenue for Datacom increased by 8.7 per cent over 2011 for a total of $725 million, which came largely from the company’s IT management, software development and business process outsourcing services. Trading profit rose by 7.8 per cent to 45.4 million. Revenue growth came mainly from New Zealand, where total revenue rose 17 per cent. By the end of the first quarter of March 2011, the company was on track for a 14-per cent compound annual growth rate in revenue over 10 years.

Awards
Datacom has received a range of industry awards, including:


 * VMware ANZ Partner of the Year 2012
 * Cisco ANZ Partner of the Year 2012
 * Trend Micro ANZ Partner of the Year 2012
 * EMC ANZ Partner of the Year 2012
 * McAfee Fastest-Growing Partner of the Year, Australia, 2012
 * HP Fastest-Growing Partner of the Year, Australia, 2012
 * Longhaus best local performer in IaaS cloud services 2012
 * Longhaus No. 3 most trusted IaaS cloud service provider in Australia 2012
 * Microsoft NZ Partner Awards - Solutions Architect of the Year 2010
 * Trend Micro Rising Star Award 2010
 * VMware Service Provider Partner of the Year APAC 2010
 * NZ Computerworld Excellence Awards - Use of ICT in Government 2010
 * BRW Client Choice Awards 2009 & 2010
 * ARN Green IT Award 2007, 2008 & 2009
 * Microsoft Partner of the Year 2006
 * COPC Certification
 * ISO 20000, 9001, 14001 and 27001 Accredited