User:LarryWSimpson/Books/Creating Policies and Procedures

An Introduction

 * Identifing Organizational Knowledge
 * Information
 * Knowledge


 * Capturating Organizational Knowledge
 * Policy
 * Procedure (term)
 * Information architecture
 * Document
 * Standard operating procedure
 * Technical communication


 * Types of SOPs
 * Technical documentation
 * User guide
 * How-to
 * Online help
 * Specification (technical standard)
 * Documentation


 * The Technical Writing Profession
 * Technical writing
 * Technical writer
 * Editing
 * Society for Technical Communication