User:Leftfoot19/sandbox

Opening Requires Greeting, Branding, Name and Offer Assistance Thank you!for contacting AT&T Support this is Chino how can I help you today?

Acknowledgement

Acknowledge customer's concern, avoid using this or that I'll be happy to assist you in getting the upgrade Issue Identification Ask relevant questions to uncover customer's need / use available tools/ resources May I know your current plan, How do you normally use your mobile data? Present Resolution Provide/ Offer resolution based on customer's need. Since you love to watch movies on the go I suggest you take advantage of our plan 999 which will give you 3GBs of data. So you don’t have to worry about your data cap, should I sign you up now?

Pre Close Recap ask additional assistance For a quick recap you reached us to look for an upgrade and we were able to provide you with the available upgrades, is there anything else ill be able to help you with

Close Close in a good note. you're welcome again my name is Chino thank you for contacting AT&T you have a good day