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Common Sense Service Measurement book (ISBN: 978-981-08-7999-0) is a business management book written by Vincent Boon Seng Lim and Yee Tieng Chew in 2011.

The book covers 1) Measure and manage most types of service industry, 2) Identify and avoid common service measurement pitfalls, 3) Turn troubled service around, 4) Improve customers’ experience.

Common Sense Service Measurement By Lim, Boon Seng / Chew, Yee Tieng

Published Date : 2011/04 ISBN : 9789810879990