User:LordJeremiah/Vivantio

Vivantio Service Desk

Features

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Vivantio Service Desk is a professional solution for service and support teams.

Small teams can run it 'out of the box'. Medium sized organisations can tailor it themselves in the administration area. Large enterprises can work with our consultants to customise and integrate the system with enterprise applications.

Vivantio Service Desk is competitively priced and available for on site install or as a subscription service.

Includes features like:


 * Dashboard
 * Incident Manager
 * Problem Manager
 * Client Manager
 * Asset Manager / CMDB
 * Change Management
 * Service Level Management
 * Knowledge Base
 * Web Self Service
 * Email Integration
 * Directory Services
 * Reporting
 * Automatic Escalation
 * PDA Access
 * ITIL Compatibility
 * Vivantio Service Platform
 * Vivantio SaaS Architecture
 * Customisation
 * Workflow Automation
 * Integration
 * IT Asset Discovery

Awards and recognitions
Winner – 2010 THINKstrategies Best of SaaS Showplace (BoSS) Award

Finalist – 2010 Service Desk Institute IT Services Supplier of the Year

Gold Medal Winner – 2009 Computing and British Computer Society Best Technology Supplier of the Year