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Background. Almost governments have their own website to provide more efficient services for their citizens. However, the concept and definition of high quality e-services is still in its early stages. In order to develop and maintain high quality e-Government services, understanding and analysing the high quality e-Government services meanings and factors is necessary. Aims. This study aimed to find the solutions of improving and maintaining high quality e-Government services through understanding a variety of concepts regarding e-Government services quality and investigating current e-Government best practices. Methods. High quality factors and criteria were discovered from previous research, and were used for setting the core questions of questionnaire. Both Internet and paper questionnaire which was fully pre-tested were conducted. Target groups were civil servants (632 people) and citizens (54 people), and total response rate was 20.4% with 140 people (civil servant: 101, citizen: 39). Results. The viewpoint of civil servants and that of citizens regarding high quality e-Government services criteria was different. Civil servants focused on back-office process, system reliability, policies and training ICT experts, while citizens regard outcomes, citizen-oriented website and usefulness of services as important factors. The main reason why citizens visited government website was just to obtain some useful information. Although civil servants (53%) more satisfy with current e-Government services quality than citizens (37%), the satisfaction of almost respondents were above average. Conclusions. Taken together, all findings regarding high quality e-Government service quality was closely related to satisfying citizens’ expectation and needs. Therefore, Government always should consider barrier and influential quality factors when planning e-Government service provision project. In addition, in future, the conjunction of government and citizens should be required when collecting and analysing citizens’ requirement.