User:Madhu91.rao

SapphireIMS agentless management is a web based network monitoring solution with IT asset management solution and service desk support.

Network monitoring detects and monitors a wide range of network devices without installing any files on monitored devices.

IT asset management allows you to maintain assets through their life cycle.

Service desk framework with ITIL processes of incident management, problem management, change management and request fulfillment is ITIL v 3.0 compliant

SapphireIMS agent based management consists of a central management server responsible for performing all IT automation and system management activities and light weight components called agents, primarily responsible for downloading files (scripts, system patches, software installable, etc.) from the central server at a scheduled interval and making it available locally.

The four major components of SapphireIMS web based system are ITAM, BSM, ITSM and IT Automation

ITAM

SapphireIMS IT Asset Management addresses significant challenges faced by customers in managing IT Assets. These challenges involve implementing CMDB to contain information related to assets/contracts and CI, dynamically discovering and managing physical as well as virtual assets and enabling the asset management from procurement till retirement through definable asset life-cycle process.

BSM

Devices, applications and services detected as a result of discovery are monitored regularly at every poll interval. In addition to monitoring the resource parameters as an individual component SapphireIMS provides monitoring as a business service where multiple resource parameters can be combined to form a single service. Here, the availability and health parameters can be monitored.

ITSM

ITIL compliant Service Desk is the central point of contact between service providers and users/customers on a day-to-day basis. It provides a single point of contact for a user for all of their IT requirements. Service desk provides an interface for ITIL processes i.e. Incident Management, Problem Management, Change Management and Service Request Fulfillment.

IT Automation

IT Automation patch management feature allows you to keep your Windows Clients current with the latest security updates from Microsoft. You can also automate a wide variety of tasks ranging from backing up files, enabling/disabling drives, enabling disk defragmentation, configuring IE or printer settings on local/remote system, remote device access, share creation/deletion of directories,  execution of custom scripts, enabling automatic update of windows security updates

Note: Please refer SapphireIMS Pre-requisites (4.0) for more information and Getting Started Guide-SIMS(4.0) for installing the desired edition of SapphireIMS 4.0