User:Maduniw/Allan Manning

Allan Manning (born May 21, 1954) is an Australian insurance and risk management consultant, managing director, author, innovator, educator, and advocate for the insurance industry.

He founded and is the managing director of the [LMI Group] in 1999 a firm dedicated to providing the highest level of customer service and technical advice to the insurance and wider communities. The LMI Group has offices in Australia, Indonesia, New Zealand, Singapore, South Africa, United Arab Emirates and the United Kingdom.

His has two driving passions. The first education has seen him deliver over 800 lectures and seminars; develop 5 on-line research services; and seen him write nine books on insurance and risk management. His second is the removal of the high level of taxation on insurance in Australia and New Zealand. His work, supported by others in the industry saw the removal of fire service levies in the Australian state of Victoria as from 2011.

In December 2010 saw Allan be rated as one of the most influential people in Australian Insurance and is the President of the International Institute of Claims Preparers.

=Background and education = Allan Manning is the son of Allan Harry Manning (Brisbane, Australia, February, 2 1924 – April 23, 1969) and wife Lorna Mary Manning nee Taylor (Brisbane, Australia, July 15,1934) who married in February 28, 1953 at St Pauls, Anglican Church, Ashgrove, Queensland. Three of his grandparents were Australian born.

Manning attended Ithaca Creek State School, Bardon, a suburb of Brisbane followed by Kelvin Grove State High School, Brisbane. He left school in April 1971 of his senior year.

In 1980, he returned to Kelvin Grove at night to complete his matriculation. As a mature age student with 8 years experience in the workforce behind him, he did well and earned a place at the University of Queensland, graduating 4 ½ years later with a Bachelor of Commerce Degree, graduating December, 17, 1986.

While studying at both night school and later university, Manning retained his full time job at General Accident Insurance and completed his Assocatiateship and Fellowship qualifications (February, 24, 1981) with the | Australian Insurance Institute. Once graduating from these courses, he completed the Associateship course in fire at the Chartered Insurance Institute as well as his Fellowship graduating October 1, 1981. and the Associateship, in the | Chartered Institute of Loss Adjusters, both London based.

While working in Papua New Guinea Manning completed his professional year with the Australian Society of Certified Practising Accountants. He was later elevated to fellowship status on November 29, 1996.

On returning to Australia, Manning completed a Diploma in Loss Business (Loss Adjusting) graduating August 27, 1997 and his Fellowship of the Chartered Institute of Loss Adjusters (May, 19 1992). While studying on these, remembering he was working full time he worked over 4 years on a MBA from Victoria University graduating May 16, 1995, followed a Doctor of Business Administration graduating May 10, 2005. His doctorate which took 6 years to complete is titled | Strategic Management of Crises in Small and Medium Businesses.

Other qualifications include Chartered Insurance Practitioner (November 28, 1991), [FUEDI] European Loss Adjusting Expert (May 19, 1992), Fellow International Federation of Loss Adjusters (April 29, 2005). Fellow International Institute of Claims Preparers (December 1, 2010)

=Career=

Formative Years (1971 – 1981)
Manning started his career joining the General Accident Fire and Life Assurance Corporation Limited, 39 Creek Street, Brisbane on April 5, 1971, meeting his future wife and business partner Helen on his first day. He started as a junior claims officer and by showing a propensity for hard work as well as an eagerness to learn he was entrusted with more and more complex matters moving from domestic classes to heavy property, business interruption, contract works, livestock, personal accident and finally the liability classes.

He was assistant claims manager when encouraged to take on a sales role as an inspector. Before going “out on the road” Manning did a 6 month stint as a senior accident underwriter. In June 1979, Manning started an 18 month term as an inspector servicing insurance brokers, agents and direct clients on the entire south side of Brisbane going west as far as Ipswich Boonah and south to Beaudesert, Beenleigh and Redland Shire. Manning kept his hands in claims by becoming a cheque signatory on claims and uncovering both a staff fraud and agent fraud while as an inspector.

Loss Adjusting Queensland and Papua New Guinea(1982 – 1985)
While Manning’s interest remained insurance claims, he turned down several offers of a job at lesser firms until he was finally approached by the then premier firm, MBS Pumfreys. He started with them on January 4, 1982 working from their Brisbane offices at 85 Eagle Street, Brisbane. Manning started as a Cadet Adjuster and within 12 months moved from domestic claims started working with the partners on major property, business interruption, fidelity, construction, marine, and liability claims.

Starting in 1984, Manning started working on major claims both in Australia, particularly in the mining industry as well internationally, primarily in the Pacific Islands, mainly Papua New Guinea and Solomon Islands. This led to his being offered the opportunity of opening an office, for what was now Robins MBS, in Papua New Guinea which started operations on February 25, 1987. By providing a fast speed of service, coupled with technical ability and a willingness to train and explain the national staff, the business took off capturing 70% of the market in Papua New Guinea, over 90% in the Solomon Islands with significant assignments received from Indonesia, Guam, Siapan and Vanuatu. He handled all the claims at the four major mines in Papua New Guinea. During this time, with a reserve of US$1,000 million, Mannning handled one of Australia’s largest single claims. This involved the closure of the Bougainville Copper Mine due to an insurgency by locals. Manning was shot at several times in his drive to uncover the facts behind the cause of the losses. Manning extended this contract to see this claim through to completion. This saw him to travel to Melbourne for the major trial with the claim settling for $102,500,000 two weeks into the trial.

After not having a holiday during his 3 year stint in Papua New Guinea which saw Allan flying an average 200 times a year, he took just on 4 months off to travel the world with his young family before starting his next challenge. When he left, Robins MBS (PNG) Pty Ltd had two offices employing both national and expatriate staff.

Loss Adjusting – Western Australia and Victoria/Tasmania (1990 -1999)
The Western Australian operation of GAB Robins had been running at an operation loss for several years and due to his success in Papua New Guinea, Manning was appointed State Manager taking up the role on July 6, 1990. Part of this was opening 5 new offices and providing regular services to the remotest parts of the huge state. He also pioneered the sharing of joint electronic files with a major insurer. The project, code named PINNACLE, reduced operational costs and improved speed of service and lower average claim costs. This was achieved by the loss adjusters spending less time on traditional reporting and more time on managing the claims. Within 12 months the business had turned the corner and was posting its biggest ever profit. Manning was invited to join the Australian Management team.

In 1991, only 15 months after taking on the Western Australian, there was a crisis in the Victorian operation when a total of 19 staff defected over 12 months to start a competing firm. Manning was called on to save what was left. It was a huge challenge against tough competitors but by slowly building and nurturing a young enthusiastic team, the business was completely rejuvenated and larger and more profitable. Manning was also responsible for the large loss team and business development of national account clients. He also pioneered pen based computing, electronic storage of files and specialist technical teams.

During this time the company went through several changes of ownership and overseas management structures and this coupled with obvious changes to the profession caused Manning to start his own firm on February 25, 1999.

LMI Group (1999 -)
The LMI Group saw Manning take his years of experience in claims and provide first two arms to the business. One continued to provide loss adjusting services to long standing clients of his but also provide pre – loss advice on adequacy of insurance, policy wordings and extensions of cover.

Within the first year, he started speaking at conferences and delivering comprehensive training sessions, first on business interruption and then other classes. This led to the publishing of his first of many books.

Taking the lessons learned from claims and the research for his doctorate Manning developed a model for handling claims and a series of on line tools to assist those that sell and or underwrite insurance. These include | LMI PolicyComparison (2003); | LMI ContinuityCoach (2006); | LMI BIcalculator (2007); | LMI RiskCoach (2009); iPhone Under Insurance Calculator (2010); | LMI PolicyCoach (2011). These subscription services are now available internationally due to their technical qualities and ease of use.

The company has offices in Australia, New Zealand, Singapore, Indonesia, China, United Arab Eremites, South Africa and United Kingdom.

Besides building a successful business, Manning delivers over 100 lectures and or papers a year, many of them internationally and either handles or is an consultant on major claims and is regularly engaged as an expert witness.

=Professional Activites =

Past Examiner Australian Insurance Institute Course writer Australian and New Zealand Institute of Insurance and Finance Course writer Chartered Institute of Loss Adjusters (Australasian Division) Examiner Chartered Institute of Loss Adjusters (Australasian Division) Course writer Australasian Institute of Chartered Loss Adjusters Examiner Australasian Institute of Chartered Loss Adjusters Examiner Chartered Institute of Loss Adjusters (Australasian Division) Lecturer RMIT University on Claims Management Lecturer Victoria University on Risk Management Deputy President Chartered Institute of Loss Adjusters (Australasian Division)

Current President International Institute of Claims Preparers Research Fellow Victoria University Founder of the | NoTaxOnInsurance.com.au campaign Master Class Lecturer – | Australian and New Zealand Institute of Insurance and Finance

=Publications=

Business Interruption Insurance & Claims: A Practical Guide (now it is 5th Edition) Understanding the ISR Policy: A Comprehensive Guide It Will Never Happen to Me! The Strategic Management of Crises in Business It May Happen to Me! The Essential Guide to General Insurance It Could Happen to Me! A Comprehensive Guide to Risk Management & Business Continuity Planning It Happened to Me! A Practical Guide to Managing & Quantifying a General Insurance Claim Fidelity, Theft & Money Insurance & Claims The Closure of the Bougainville Copper Mine: Anatomy of a Major Claim Mannings Six Principles of General Insurance

With Steven A Manning and Susan V Manning Mannings Dictionary of Insurance, Law & Risk

=Media=

Manning has appeared as a guest on television as an expert on general insurance | Dollars with Sense hosted by Dallas Brooks (4 episodes 2009, 2010) and on | Sky Business News August 31, 2009.

He is often interviewed on radio such as ABC Local Radio and | 4BC talk back radio (December 30, 2010).

He has regularly written in the Opinion Section in the Age Newspaper, mainly on insurance and fire services levy and is contacted for an opinion on insurance rated issues by industry magazines.

Manning’s work on having the Fire Service Levy removed in Victoria was acknowledged in insuranceNEWS (the magazine) and in Insurance & Risk Professional.

A feature article appeared in Insurance Risk Professional titled Searching for Solutions  in the February March 2010 edition.

In 2010, on behalf of LMI Group he received the ANZIIF Insurance Industry Award for Innovation, he was rated the 12th most influencial person in the insurance industry in Australasia.

=Personal Life =



Family
Manning married Helen Tearle, (now Helen Manning) on November 16, 1974 and they now have two children: Steven (born June 29, 1984), and Susan (born July 25, 1988). All work with Manning at LMI Group. Manning and Helen have renewed their vows twice since, the first on their 25th wedding anniversary and again at their 30th.

Hobbies
While Manning’s career and studies have been exhaustive he found time to build his own first home with his wife receiving considerable assistance from their families. Nonetheless the product took 10 years of weekend’s to finish. Completed in 1987 just at the time he was transferred to Papua New Guinea the home was retained until it was clear that the family would not return to Brisbane.

Since then, Manning who likes to work with his hands has renovated two older properties in Melbourne and is now providing some assistance to his son Steven as he renovates his first home.

Manning loves to travel having visited over 55 countries and is a reader and collector of Books by and on Winston Churchill books and is a collector of fire brigade memorabilia. This includes a fully functional 1940’s Ford Fire Truck with the body built by the American Fire Apparatus Company.

= References =

= External links =
 * [LMI Group]
 * [PolicyComparison]
 * [BIcalculator]
 * [ContinuityCoach]
 * [RiskCoach]
 * [PolicyCoach]
 * [LMI Mobile]