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'''Assignment 5                   Elaine Main                Due  11.6.16

Technical Support Resources and Using Web Technologies to Share Information'''

Conscious incompetence vs. Conscious competence A conscious incompetent person does not understand or know how to do something,but recognizes that they don't, learns from mistakes. A conscious competent person understands or knows how to do something, but requires concentration to execute new skill.

'''Competency level could range from beginner, intermediate to highly skilled depending on the platform. Perhaps a beginner with MS Windows, Intermediate level with MS Office Suite (word, excel, PowerPoint etc) and Advanced with Internet use, email and calendaring. Some issues can be with cloud security, document security, passwords to access files, computers, programs etc. Document sharing, basic troubleshooting of phones, computers and equipment.'''

MS Office Suite (word, excel, PowerPoint http://www.investintech.com/resources/blog/archives/5430-excel-data-tips.html https://support.office.com/en-us/article/Create-a-PivotTable-to-analyze-worksheet-data-A9A84538-BFE9-40A9-A8E9-F99134456576

Email and calendaring,cloud security, document sharing/security, passwords to access files, computers, programs etc. https://www.pinterest.com/pin/295267319300223044/ http://www.computerworld.com/article/2505487/web-apps/web-apps-10-file-sharing-options-dropbox-google-drive-and-more.html http://www.pcmag.com/slideshow/story/333566/14-google-calendar-tricks-you-re-probably-not-using/3

Basic troubleshooting of phones, computers and equipment http://www.ciscomanual.net/ https://technet.microsoft.com/en-us/library/dd277328.aspx http://lifehacker.com/5628396/the-basic-guide-to-troubleshooting-common-windows-pc-problems http://www.computerhope.com/basic.htm</li> <li>http://www.techsoup.org/support/articles-and-how-tos/do-it-yourself-desktop-troubleshooting</li>

Elaine Main e (talk) 07:07, 7 November 2016 (UTC)