User:Majormax/Drafts/Company

Salmat (a portmanteau of "Salter" and "Mattick", the founders) registered as Salmat Pty Ltd, asx: SLM, is an Australian owned Business process outsourcing (BPO) company and became the largest BPO company in Australia (by market capitalisation) after it took over Hermes Precisa Pty Ltd in 2007.

The company is principally a Business-to-business company that provides Business-to-consumer services to its clients.

Salmat, through strategic use of different communications channels, online technology, demographic insight and detailed data management, engages consumers in cost effective one to one communication on behalf of its clients - individually in small groups or on a mass scale.

Scope of the core business activities
In the 2008/2009 financial year Salmat:
 * delivered more than 4.5 billion catalogues and brochures to Australian homes
 * printed and delivered over 1.3 billion essential mail packs
 * served 10 million visitors to the Lasoo website (pre-shop portal)
 * sent over 60 million email messages
 * sent over 40 million SMS messages
 * engaged in over 100 million telephone conversations in contact centres
 * print and process bank statement for 3 of the top 4 banks in Australia
 * had capacity for over 4,500 operators in their contact centres

Customer Contact Solutions
(CCS) formerly SalesForce

Targeted Media Solutions
(TMS) formerly MediaForce

Business Process Outsourcing
(BPO) formerly BusinessForce

History
1979 - Philip Salter and Peter Mattick see huge potential for direct marketing and customer communications in Australia, founding Salmat.

1980s - From small beginnings as a letterbox distribution network, the company quickly expands into a national operation and develops a laser printing and direct mailing business.

Mid 1990s - Salmat becomes the market leader in data management, document management, targeted distribution and response management. The company enters the telecommunications industry, setting up call centres for inbound and outbound telecommunications services.

1995 - Salmat acquires Deltarg to offer letterbox delivery and customer targeting services to the New Zealand market.

1996 - The company expands into Asia and commences operations in the Philippines, establishing a joint venture with Jardine Matheson, a Hong Kong listed conglomerate.

1999 - The joint venture expands to Taiwan.

2000 - Further joint venture expansions into Hong Kong.

2001 - Joint venture with ePLDT begins new telecommunications services operations in the Philippines.

2002 - Salmat Limited (ASX Code: SLM) is listed on the Australian Stock Exchange and acquires Jardine Matheson’s interest in the Asian joint ventures.

2003 - Acquisition of ePLDT’s 51% holding in the Philippines operation.

2004 - Salmat purchases SalesForce, one of Australia’s largest call centre and customer sales providers.

2005 - Acquisition of the NSW Government Printing Service.

2006 - Salmat sells its Philippines holding to ClientLogic Corporation and maintains a strategic alliance to offer services to the region. Dialect Interactive is purchased, a leading provider of SMS, IVR and web-hosted services and now known as Salmat Interactive. Launches successful bid for VeCommerce, a specialist provider of voice recognition services. Aframe (now Salmat eLearning), an online learning and training program service, is also acquired.

2007 - Salmat launches Lasoo.com.au, an online catalogue and pre-shopping search engine, and merges its Business Process Outsourcing (BPO) operations with HPA, a key BPO service provider.

Founders
Retirement has obviously been good to Salmat founders Peter Mattick and Philip Salter. The lifelong friends, who retired as joint managing directors of the direct mail powerhouse last year, pocketed an extra $45m, up from $376m in 2009 to $421m this year .They share the 93rd spot on the list.

Data loss
"In March 2010, that the account details of 42,000 St George Bank customers were sent to the wrong clients thanks to a glitch by outsourcer, Salmat."