User:Manishearth/Sandbox

ACC Email Policy
Test When sending custom close emails or replying to the email list, please keep in mind that ACC is the front-line of Wikipedia. One should not custom close a request or reply to an email without giving thought to the content of the message. A few points to remember:
 * Emails should not be "short and sweet" for custom closes. Most requesters will interpret this as rudeness. Elaborate on the reason for declining/accepting, and ensure that it is polite at all times.


 * Please write in plain, simple, comprehensible English. Ensure that the email is clear and effectively gets the message across. If your English isn't too good, don't hesitate to have the request proofread on IRC. Also, try not to make the email one jumbled paragraph. Organize it a bit. If you created the account with a custom close, be sure to include the bit about login credentials being sent in a different email (It's fine if you just copy-paste the normal "account created" message under a heading "Login information" or something similar)


 * Avoid use of jargon, like "proxy", "IP", "rangeblock", "tor", etc, without explanation. If a requester uses a proxy, please explain what exactly is meant by a proxy (it's quite possible that the requester doesn't know that he/she operates on a proxy). Remember, the requester came to ACC probably because he/she couldn't fix their proxy problem.

Certain common types of custom closes (Please add more!!!!), and what to do:
 * We have a zero-tolerance policy for incorrectly closed requests.
 * Proxy users: @@Write stuff here@@ (I myself do not know what our policy should be, and the guide doesn't help)


 * Promo accounts: (Accounts with the sole intention of promoting their company on Wikipedia) Please explain (with links) Wikipedia's notability, Original Research, and Spam policies. Also, give the user an invitation to edit if they plan to follow the policies.


 * AGF "vandals": Some requesters may have gotten reverted/blocked because they did not follow the policies. AGF create the account, and, as above, explain the policies that they fell afoul of, and a bit about other policies, too.


 * Vandals: A recent (Few hours, tops -- any more and it's better to AGF create) vandal might get blocked, and request an account because of the link. Explain that the request was cancelled due to vandalism, and keep an invitation to edit like above. Please remember to be courteous in these requests. Remember, the requester may not be the same person as the vandal.


 * Well known people/companies (Google search) : If the Google search reveals the username as that of a well-known person/company/etc, please explain that we cannot have impersonation at WP, and, ask for some verification if they are that person, or a different username if they aren't.


 * Maybe created account himself: Sometimes, you are not sure if a recently created similar account was created by the requester or not. In that case, explain the situation to them, and ask if it was the same person who created the account.

 Common mailing list emails GUYS I NEED YOUR OPINION HERE... I'm not sure if this should be the policy
 * Make me an account: Here, you may write two or three sentences on "I have created your account, you will receive a password in a separate email etc etc". Alternatively, you may copy-paste the standard "account created!" message with some modifications.
 * I didn't receive my password: A few sentences is again acceptable here. If the user has not specified the username requested, you can use (the search tool) to find out.
 * I didn't understand what's wrong Be extra careful on these, as the user probably didn't understand the automated email. Make sure that the words you are using aren't WikiJargon, and you explain everything clearly.
 * Make me an account - obvious Public Relations email : If you see an email which obviously comes from a company/small business, write about NPOV, COI, etc. Do not say that "We don't allow businesses to edit/create pages about themselves", as this is wrong. Instead, make sure that they understand the situation, and give a link to AfC.


 * add more....