User:MaritJDavies/Silverlink Communications, Inc.

Silverlink Communications, Inc. is a business process outsourcing company focused on managing integrated communications processes for healthcare enterprises. Employing decision-science methodologies and analytics, they are working to change healthcare consumer behaviors and in turn lower healthcare costs for both healthcare consumers and health insurers. The company’s customers include managed care organizations, population health companies, pharmacy benefit managers, specialty pharmacies, and medical supply companies.

History
Silverlink Communications, Inc. was co-founded in 2001 and incorporated in 2002 by current leaders CEO Stan Nowak and COO Paulo Matos and is headquartered in Burlington, Massachusetts.

Services
Silverlink Communications, Inc. offers strategic healthcare communications programs in the following areas: Coordination of Benefits, Health Reimbursement Arrangement (HRA), loyalty, medication adherence, retail to mail, pill splitting, disease management, engagement and HEDIS, among others.

Technology
Adaptive HealthComm Science: A communications tool combining decision science methodologies and analytics with personalization technology. It uses multi-modal means of communicating a message including phone, fax, email, and text messaging and then gathers information for the best practice for a particular consumer population. Once the information has been gathered, it adapts to the best practice, learns and redeploys.

SAVS: A part of Adaptive HealthComm Science, the Silverlink Automated Voice Services (SAVS) enable healthcare enterprises to create, execute, and manage automated interactive phone calls using interactive voice response technology. It also offers advisory, communications mapping, business process review, support, implementation, program, integration, and additional project management services.