User:MarkAHershberger/Weekly reports/2011-08-08/log/2011-08-05

In any case, after having a ticket open with Ops forever to get multicast listener set up, I finally found Mark on IRC and was able to get him to set up a listener. (Interestingly, this involved fixing Mark's old multicast code which just pulled from rand instead of incrementing the HTCP transaction ID. Thanks to Reedy for his fix.)
 * At triage on Wednesday, I said reports on the thumbnail problem had disapeared and I had talked with Saibo on IRC to confirm that the problem was fixed. So I closed the bug.  The next day, concerned citizens reopened the bug with some recent repots (though upon investigation, I'm not sure they showed the same problem).
 * As a result of some problems revealed with the deployment of Reedy's fix, Mark easily discovered that srv301 was out of sync and probably contributing to problems with api requests
 * Another, possibly related bug about slow uploads, was solved about the same time.
 * Finally found out about the package upgrade process — stalled since April — and what it would take to get it fixed.
 * Discovering just how understaffed the Ops department is, and why it is important to actually *ask* about issues so they don't get lost.