User:MarkLDean

Mark L Dean is the author of Healing Healthcare: A Leadership Journey. Written in novel format, Healing Healthcare is the story of new hospital CEO Will Patterson. Patterson inherits a healthcare system on the brink: poor patient care, high employee turnover, poor physician relations, and an increasingly negative bottom line. Under the guidance of a more senior healthcare executive, Patterson empowers his leadership team and the employees of Healing University Healthcare to completely transform the organization using lean as the process improvement strategy. The book is a healthcare executive's guide to lean transformation, and is replete with a well thought-out leadership philosophy developed over the author's career. The book also introduces the concept of Healing Pathways, which are defined as "value streams through which patients flow." The concept of Healing Pathways adds the patient's perspective to lean process transformation.

Dr. Dean is an innovative thought leader and seasoned executive with over 30 years’ experience in healthcare, government, academia, and industry. He holds a doctorate degree in clinical psychology and master’s degrees in electrical engineering and management. Dean has successfully guided health care, engineering, manufacturing and service organizations in their pursuits of organizational excellence by facilitating the development and implementation of leadership systems that integrate strategic, operational and quality improvement initiatives.

Before returning to consulting, Dean most recently served as the Senior Executive for Performance Improvement with Jewish Hospital & St. Mary’s Healthcare. There he developed and refined his approach for organizational transformation, and helped lead a successful turnaround initiative. In his consulting practice, Dean provides executive coaching and leadership development, team building, and strategic guidance and support for organizational transformation initiatives.

Dr. Dean has served as a professor of Organizational Leadership at Purdue University, where he taught courses on leadership, human behavior in organizations, and process improvement. He has numerous publications in the areas of Leadership, Quality Improvement, and the Social Systems model. These include serving as the Keynote Speaker at the 11th Annual Deming Research Seminar, and an article entitled “Does Baldrige Make its Business Case” in the American Society for Quality’s flagship publication Quality Progress.

Dean is a Licensed Clinical Psychologist, and an American Society for Quality Certified Quality Engineer and Six Sigma Black Belt. He is happily married with four grown children and two grandchildren. Other interests include fishing, music, reading, and chilling on the beach.