User:Markus D. Hines

Management and Public Relations Specialist with a focus on Teambuilding. Twenty years of direct contact with social, economically diverse populations. Candid in interactions with the ability to exercise sound judgement and render quick and precise decision making. Established policy and procedures to adhere with corporate driven directives desire to protect the brand and maintain workable standards and provide solutions. Manage performance, compliance, and development to ensure the highest standard in company values.

BACHELOR OF SCIENCE | 06/05 | BELLEVUE UNIVERSITY ·	Major: Criminal Justice Administration ·	Related coursework: Criminal Justice Administration Bellevue University’s Dean List 03-05 Chancellor’s List 04-05 International Mission of Diplomacy, 04-05 Internship U.S. Senator Ben E. Nelson (Staff Assistant) 05 ASSOCIATES | 06/19 | SOUTH MOUNTAIN COMMUNITY COLLEGE ·	Major: Dual ·	Associate degree in General Studies (With Distinction) ·	Associate degree in Arts (With Distinction)

Operations Manager for one of First Transit largest fixed route contracts. Overseeing over 650 employees and 300 fixed route vehicles with a 52 million annual budget. Responsible for providing safe and reliable service to residents in the greater Phoenix area. Oversee all aspects of the operation, community relations and client concerns. Developed effective relationships with Local Union to ensure compliance with CBA. Coordinate with City Officials and Local Law Enforcement on Special Projects and emergency concerns. Conduct Performance Evaluations and Development Plans for Operations Staff. Responsible for one-one development and training, conduct interviews and oversee performance management. Set reasonable stretch performance goals, providing constructive, balanced, regular performance feedback, and conducting bi-annual performance appraisals, vacations, and special project assignments. Resolves escalating issues in public, law enforcement and client concerns. Initiates and leads strategic quality initiatives for the operations staff. Recognizes and reward performance excellence.