User:Maverick3632slater/sandbox

This 10minute lesson will explain exactly how Lyft Line works. Each section will introduce a topic, followed by some questions.

Lyft Line is the truest form of a shared ride: You'll pick up separate passengers that don't know each other, and drive them in the same direction.

This type of ride gets us closer to Lyft’s vision of filling every seat on the road – and reconnecting communities through better transportation. Passengers benefit by paying a reduced fare (up to 70%), and drivers gain three things:

Longer rides. On average, Line rides are 15% longer.

More requests. Line helps grow markets, which means less downtime for you on the road.

Double the opportunity for tips – and Power Driver Bonus rides. You can earn a tip from each passenger on the route, and each ride counts toward your Power Driver Bonus if you have an eligible vehicle.

Lyft Line Routing Lyft Line routes can change during a ride but the price and destinations are fixed. Passengers enter their destination before requesting a ride – and see a price estimate up front.

Unless there’s a valid reason to take another route (major construction, heavy traffic), try to stick to the navigation – as it will automatically route you to each stop and determine the most efficient pickup and dropoff order. Even when you are already in an active Line ride, the app will look for nearby matches so using navigation ensures additional passengers aren’t waiting along the way.

With Line, passengers can’t make additional stops, suggest a different route or change their destination. If this happens, kindly explain that the price and destination are fixed, and the GPS will determine the most efficient route. If they entered the wrong destination when requesting a ride or are in a rush, suggest they get out early and request a regular Lyft ride instead.

Note: Passengers who try to extend the trip beyond their original destination are trying to take advantage of you and Lyft, and could put your fare at risk!

Variations of Lyft Line

Not all Line rides are the same. The number of pickups and dropoffs will vary: Sometimes the first passenger will be matched with another party. Sometimes they won’t.

Sometimes the first passenger will be the last to be dropped off. Sometimes they’ll be the first.

Sometimes the matching will happen before you pick up the first passenger. Sometimes another passenger will be added to your queue while you’re en route to the first passenger’s destination.

We’ll take care of the routing no matter what. The key is to follow the app – and be prepared for all the colors of the Line rainbow!

Driver tip: Check the app often as you don’t want to pass by a pickup. When you get a new passenger added to the route, your current passenger(s) will appreciate a headsup. They can see the updated route on their side, but will appreciate the warning.

When to Leave Your Passenger Behind

There are two scenarios in which it’s appropriate to continue a Line ride without picking up your passenger:

Your passenger requested the wrong number of seats in the car. To create the best matches, we require the passenger to enter their destination beforehand — and tell us whether they’re alone or with a friend.

If the passenger’s party size is different that what is displayed in the app, tap ‘Other’ when confirming the party size – and mark the actual number of people in that party.

If the party size is larger than what the passenger requested, the app will always prompt you to skip them. Why? Even if there are enough seatbelts in the car, you may be matched with another pickup along the way. If it’s your first pickup, you will collect a fee.

Kindly explain the situation and suggest they request another ride. The app makes it clear when Line is the right choice (e.g. when you are traveling light, or not in a rush), and passengers get a discount for their flexibility.

Your passenger is a noshow. Things happen, and sometimes your passenger won’t be ready before the timer runs out. In that case, mark them as a ‘NoShow’ and continue to the next stop.

Try to pull over as close to the pin as possible and wait to tap that you’ve arrived until you are directly next to the pin. This will help avoid a missed connection with your passengers. You’ll get paid a noshow fee if it’s your first pickup. You won’t collect the fee if you have another rider in the car, as you’re already being paid time and distance for that detour.

[Driver Tip: When the timer runs out, it’s time to move on...but waiting a couple extra seconds or making an effort to spot your passenger along the block can make or break someone’s day. If they call to tell you they’re close, you might want to hold for a few seconds.]

Additional note to flash after answer: [Screen shot needed] Screenshot of skipping someone in the app.

Section V: Line Cancellations

Try to avoid canceling Lyft Line rides. If you do, it cancels the trip for all passengers along the route — and as the driver, you won’t get paid for the ride. This is the most common mistake drivers make. Cancellations in a Line ride should be used in emergencies only.

Sometimes you’ll pick up a passenger who is in a rush, or doesn’t want to share their ride. Rather than trying to accommodate their request and hurting the experience of other passengers, you can let them off (safely!) at any point during the ride so they can request a regular Lyft.

Note: If your passenger exits the car early, you don’t actually need to reach their end destination before marking them as dropped off in the app (no need to take an empty seat to work!). Instead, wait until it’s that passenger’s turn to be dropped off in the app and simply tap “Drop off” wherever you are in the ride.

As always, your pay for Lyft Line is based on time and distance of the entire trip. Regardless of the number of pickups, or the amount passengers pay, you’re still paid the same rate. We have a separate rate for Lyft Line rides, which varies depending on your city. The price that passengers pay is different than what you get paid.

Even if your passenger uses a 50%off coupon, you are still paid the same rate.

When you have two pickups in a Line ride, you’ll be paid the same rate as if you were just driving one Line passenger.

If your ride is longer due to unforeseen traffic, the passenger will pay the original amount but you’ll earn more for the time you’re giving the ride.

If the first passenger has Prime Time, you’ll get paid that rate for the entire trip, even after you’ve dropped that passenger off (the rate for the entire Lyft Line is based off your first pickup) Ready to head home for the night – and looking for a final ride to help you get there? Tap the arrow in the top right corner, select Add destination filter, and enter your own endpoint. We’ll try to match you with passengers along that route. You won’t always get a match, but sometimes you will.

You can also tell the app when you want a ride to be your last. To avoid getting a new pickup request in your queue during a trip, mark in the app that you want your last ride before turning off Driver Mode.