User:Maxwell Power/Dr Ken Welsh

Dr Ken Welsh BTP, PhD (born 26 May 1959) is a Business Voice and Customer Service Coach based in Australia working around the World. He is known for his work on the Ïnterface between Linguistics and Human Emotions".

Welsh was born in Taree, New South Wales, Australia to Donald Welsh, who worked for Telstra and Marcia Welsh (nee Jones) who worked as a doctor's receptions/telephonist. His parents later moved to Lightning Ridge, NSW to become Opal Miners.

Afetr graduating in Town Planning from The University of NSW in 1983, he worked for several years as a Transportation Planner, both in private enterprise and several government organisations. In 1987 he was appointed Principla Transport Planner for Sydney City Council and was Councils representative for various transportation planning initiatives including The Sydney Harbour Tunnel, Sydney Monorail and Darling Harbour. Ultimately Welsh became the Chief Strategic Transportation Planner for Sydney City in 1992. He later estabished his own transportation planning consultancy.

Concurrently with his planning career Welsh acted in, produced and directed numerous theatre and television productions including appearing in various Australian Television Productions such as Sons and Daughters, Captain Cook, Five Mile Creek, Last Resort, A Country Practice and Home and Away. In 1999 he was appointed Artistic Director of Murder by Design (Australia) an interactive corporate team building theatre company.

Since 2000 Welsh's work has focussed on coaching Executives, Hospitality Groups, Call Centres and Sales Teams on the power. He is the author of two books - "Happy About Customer Service?"and "Customer with a Capital "C" and works with clients around the World to improve their Communication Techniques and Culture. He is also Facilitator/Moderator for Smart Vision's (UAE) bi-annual International Road Safety Conferences.

Ín addition to his degree in Town Planning he holds various certificates and institutional memberships including membership of the International Coaches Federation, The Australian Director's Guild, The Australian College of Road Safety and hold a PhD in Psychology from E.S. Robert de Sorbonne in Nancy, France.