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Communication is integral in our daily lives since it makes life significantly easier each day. Communication involves passing information between individuals. Through communication, better relationships can be created, including organizational relationships. Despite the term communication being wide in meaning, interpersonal communication involves passing messages between individuals(Socha & Pitts,2012). For interpersonal communication to excellently occur, there have to exist more than two people. It focuses heavily on investigating how humans execute both verbal and non-verbal relationships, which are extremely core. (Nordquist,2019). This research will focus on how effective the social exchange theory of interpersonal communication will aid in creating better connections between organizations. However, social exchange theory is the center of interest in evaluating interpersonal communication since it gives excellent insight into this aspect. This theory explains the relationship between two or more items related to each other despite being different organisms; this can explain the relationship between interpersonal communication and organizations (Wikipedia,2021). Interpersonal communication and organizations have a connection and depend on each other despite being separate entities. This theory depends significantly on the aspect of interdependence which states that most relationships grow, develop, deteriorate and dissolve as a result of opened out social exchange process, which may be devised as a trade of rewards and expenses between members of the same cooperation and others who are under the symbiotic circle (Lange & Rusbult, 1970) .This is applicable in the relationship within organizations whereby to create a good relationship among themselves; they should embrace the aspects of social exchange theory. For proper execution of the social exchange theory, there must be a fulfillment of the self-interest of all those involved must be taken into consideration. Human relationships and coexistence are comparable with the economic transaction since for individuals to maintain a good relationship, they focus more on the benefits gained from social interaction and focus less on the losses. Therefore, social exchange theory will help the organizations to focus more on the benefits they will gain from interpersonal communication rather than the disadvantages. As the social exchange theory explains, many disadvantages come with organizations failing to have good interpersonal communication. Firstly, a lack of good interpersonal communication between organizations causes a reduction in productivity since the company puts more effort into solving conflicts diverting from the organization's main goals (Henry, 2017). This leads to massive losses and decreased revenue, resulting from unhelpful competition due to organizational rivalry. However, good interpersonal communication will improve the delivery of services, thus generating more income for the organization. The social exchange theory of interpersonal communication argues that the benefits of interpersonal communication are better than the disadvantages. Interpersonal communication creates a good bond for those participating in these symbiotic relationships. Those involved in this event gain more trust and a good bond as time goes by, resulting in a good working relationship. This social exchange theory of interpersonal communication is applicable in bettering relationships between organizations.

Organizations can put aside the unhelpful rivalry, work together, and formulate policies that will create an excellent working condition; this can be achieved through proper execution of social exchange theory of interpersonal communication that allows symbiotic interaction between within  organizations. The superb operating conditions create a good business environment which enable the business to boom. The rivalry within organizations can be caused by structural factors such as specialization, fighting for shared resources, interdependence, and goal differences. These conflicts among organizations have different effects. Firstly there are psychological effects which include job dissatisfaction and frustrations among workers. Despite the disputes having a lot of disadvantages, it has some benefits which we can not write off. one of the benefits includes motivation among the organization to do better and work hard to be more generative.

The social exchange theory  argues that there should be a reward for every form of relationship; this will help support all aspects of the portrayed in this theory. For example, in a marriage setup, the couple gets married with the motive of getting rewarded. The rewards include emotional security and sexual fulfillment. In the social exchange theory, the author argues that the marriage will weaken and eventually fail if the rewards were rewards intended to lessen. This concept can be applied in creating better relationships between the organizations because of the following reasons. (Lange & Rusbult, 1970). Firstly, organizations seeking to have better interpersonal communication is because of its impacts on building better relationships among themselves. In creating better relationships, they will be a reward that is creating peaceful coexistence among them. The peaceful coexistence, in return, makes an excellent working condition that finally enables the generation of good revenues.

In conclusion, it is clearly defined that social exchange a theory of interpersonal communication, is helpful and applicable between individuals and the organization. Therefore, this concept can help determine the impact of the social exchange theory of interpersonal communication in creating better relationships.

References

Henry, O. (2017). Organizational conflict and its effects on organizational performance. Science Alert. https://scialert.net/fulltext/?doi=rjbm.2009.16.24.

Lange, P., & Rusbult, C. (1970, January 1). Interdependence theory. Vrije Universiteit Amsterdam. https://research.vu.nl/en/publications/interdependence-theory-3.

Nordquist, R. (2019, September 19). Learn the art of communication and see how it's used effectively. ThoughtCo. https://www.thoughtco.com/what-is-communication-1689877.

Wikipedia. (2021, September 25). Social Exchange theory. https://en.wikipedia.org/wiki/Social_exchange_theory.

Socha, T. J., & Pitts, M. J. (2012). The positive side of interpersonal communication. Peter Lang.