User:Mcfloyd18/sandbox

TOOLS!! 1.samsung.com/us

2.samsungparts.com = a. 3rd party authorized parts distributor b. "jandj international" c. 800.627.4368 ( Mon - Fri 9:00 AM ~ 8:30 PM EST )

3.SAP GCIC - Decision Tree a.External DT http://agent.samsungsupport.com/agent/dt/ccc.jsp b.Fast Links

4.User Manual(BFF)

size manu.date  Modelno. AF(service no.) XZA/XAA}US LED   - UN ##     	       ####		L (DIODE) PLASMA - PN 	 A(2008)      ####		(GAS) - neon light UHD   - UN 	  B(2009)      ####		Ultra high definition OLED  - KN 	  C(2010)      ####		"organic light emitting diode" ___ 		  D(2011)      #### LCD   - LN "" 	  E(2012)      #### DLP   - HL	  F(2013)      #### CRT   - TX	  H(2014)      ####

http://swcicqa.sec.samsung.net:8000/ = dummy samsung TES  WELCOMEGCIC

get to the customer 1. homephone / trackingnumber 2. FN/LN 3. email address

for first time caller a.provide number b. create consumer c. provice first name and last

General Advise - 1k Ticket = G/A a.model no. b.inquery code c.documentation

Technical Advise 2k Ticket = a.model code b.sypmtom code(resolution code) c.documentation

by the way in the next couple of days, you may be receiving a survey call based on the service i have provided to you today

exam http://agent.samsungsupport.com/stram

CRT   - Cathode Ray Tube DLP   - Digital light processing LCD   - CCFL - cold cathode flourescent lamp Plasma - Gas LED   -

resolution - the quality of the image beased on the number of horizontal lines in the image, and how often they are shown

pixel -individual points of color that make up the image on the screen

Native Resolution - the number of pixels tha t make up the screen


 * Interfaced - the signal is split into even and odd number lines, and the display alternates between showing odd lines, then the even lines every 1/60th of a seconde


 * progressive - the display shows all the lines of resolution every 1/60th of a second


 * brightness - the measure of how much light is emitted form the display. the maximum brightness is shown in the specifications


 * contrast ratio - the ratio of the brightest while a television can display to the darkes black it can display. a higher contrast ratio makes a display apper sharper compared to other displays of the same resolution


 * dynamic contrast ratio - a higher contras ratio achieved by controlling the light soucre of a television in relation to the displayed content, such as reducing the light source durin dark scenes


 * response time - the amount of time need for the pixels to respon to a signal and change the image onscreen. a lower response time helps reduce motion blur

2010 AMP - Auto Motion Plus Game mode -Game moder BD-WISE - 1.TV must BDY capable 2.BDY player must be capable 3. should be connected in HDMI cable the higher the settings the less brighter youll get

Anynet+ TV- is Capable External Device Capable Connected to HDMI Cable

power menu source volume channel

remote info button - change resolution tools and colored buttons -

by the way in the next couple of days ,you may be receiving a survey call

based on the service i have provide you for today 2013 samsung 2006-07 = bordeux 2008-09 = toC/LED info Link 2010 	= 3D 2011 	= Smart TV 2012	= Smart Interaction
 * 1) 1 leading tv brand
 * 2) 1 Cellphones
 * 3) 1 Hard drives
 * 4) 3 Camera

50million

slimled = unf fullled tv = un fh uhdled tv = un85s9afxza oled tv = KN**F PDP TV = PN**F PDP = "plasma display panel"

2013 smart tv setup 1. Language 2. Configure TV = connections/ cable/sat/or internet

TV must connected to wifi iron blaster = bluetooth remote

ISSUE UNIVERSAL REMOTE SETUP

Remote to external device system - device manager - universal remote setup

5 panel motion control smart features

2010=internet@tv 2011=smarthub 2012=smarthub2012 2013=smarthub2.0

2013 TV smarthub 2.0 5 Panels a On TV b Apps c Social d Movies and TV shows e Photos, Videos & Music

/*Improver smart interaction
 * smart evolution/


 * Default= HMOE USE
 * Contact Samsung "has everything"
 * Update NOw
 * New V/M Callibration
 * Smart Remocons (B/S)
 * IR Extender
 * Intelligent Viewing
 * HEVC =H265
 * Improved Dual>QuAD
 * High-End Camera

/High End Camera Multitasking capabilities quick App starting Music Play Multi tasking VIdeocall Multi Tasking PIP on the applictaion/

/Smart Touch Remote Voice Control Universal Remocon Track Pad - Motion/

On TV - Schedules, Airing on tv and channel

2013 smart features LED TV FLAT - F7500 TWIG - F6800 USHAPE - F8000

Plasma PDP - F8500 PDP - F5500 PDP - F4500

UHD timeless gallery design screen can be moved up and down insude the frame scereen can be tilted speakers are embedded in the frame wallmountable smart interaction 2.0 smart Evolution Capable 3840X2160 2160 pixel

2013 Smart Evolution KIt Smart Wirerless Keyboard 3D Glasses TV camer Slim WMT Wireless Lan Adapter HDMI Cable

Smart Evolution Evolution TV model can only update to 5 years 2012 - 2013 2014

https://agent.samsungsupport/stram/stramMain.jsp.com

power surge

try to call them and check for other option

1.POWER >wall outlet >both ends powercable >LED power indicator >power button	- remote problemTV and External DEvice (ON)

sender - receiver |> CABLES <|

Passive receivers (IN PORTS) TV

EXTERNAL DEVICE = Sender (Out Port) BD Player HTSystem - BD PLAYER /end 3. CABLE Connetion	- VIDEO, AUDIO - Ports < External(out), Reciving(in) /end red and blu - color green - picture

4.Picture Issues a. power b. connection c. cable

Cable	< B/W = (Component) < Quality(480=coax rca,720(component,hdmi),1080i(component,hdmi), 						1080(HDMI)

Signal (Source) -component, FIle, disc

probing when does this happen is this a downloaded file

"not meant to be viewed full screen"

/end

4. Picture Ussues > Cables "black&white" (component) > Quality "480(coax/RCA)/720(comp/HDMI)/1080i(comp/HDMI)/1080p

(HDMI) > Signal (Source) "Content"/"File"/"Disc" > Picture Reset > Picture Test > Settings > Reset > SVS (Repair/Service)

5. Sound > Audio Cable > Audio Signal > Sound Reset > Sound Test > Setting (TV speaker/External Speaker) > Reset > SVS(Repair/Service)

6. Error Messages > No Signal "Proper Source"/"Connection"/"Turn ON" > Mode Not Supportedted

7. Network > TV(Network Specs) "No Network Capability"/"Network Capable"(Wire

Only(2010)/WiFi-Ready(wired)->with samsung wireless adaptor|wireless

dongle(2010-2011)/Built IN|wired|WiFi installed(2011/2012/2013))      > Network Test-> "MAC/IP/GateWay(GW)/Internet Service Test(IST)"

Can't Connect Sequential Power Cycle(SPC)
 * Password/Range
 * Configuration->Limit#/Hiding

ssid network password firmware sequential power cycle

7.a. Network Test -mac -IP -gateway -isp

end/

8.Firmware >download a (zipfile) >extract all to desktop >transfer a file to an empty usb >USB>TV updating 1. On the Network 2. USB 3. Send email(USB) - customers email 4. (In-Warranty) send them USB (NCP: no charge parts) - need S/N

end/

9.APPLICATION 2010- Internet@TV 2011- smarthub 2012- smarthub(kids) 2013- smarthub 2.0 (5 Panels)

any issues on the appliction - Network, Firmware, Account

to Download APPS Google> GOOGLE PLAY MAC> APPSTORE Samsung> Samsung APps

samsung account - create, sign in, register

1samsung.com account.samsung.com

PROBING 1. WHAT APP? 2. WORKING BEFORE? 3. ERROR MESSAGE? 4. IS IT THE ONLY APP NOT WORKING? 5. Firmware Version

CREATING TICKETS 1.1K - (GA) Closed 2. 2k - (TA) Closed / Cose with consultation 2k -	(TA) [REX] Pending / Call back received 2k -	(TA) Closed / Uninteded Disconnected 2k -	(TA) [L2] 4k - Service Order 3. 5k -	Service Request (CLose) 4k (service status)< repair, Parts

replacement 4. 5k -	SR (pending)

165428 7545-7715 N Capital of Texas Hwy, Austin, TX 78731

100 Executive Pkwy Hudson, OH 44236

1. Special Cases 1a.Model Code 1b.SN
 * POLICY ***

A. Capacitor >DLP.Plasma.LCD - with capacitor consent

B DLP WHITE - dot issue

c DTV DAMAGE VDE0001 < Process LCD,LED,Plasma >

D. T.G.B.P - TGB0001 < LCD,LED,Plasma

E.DTV Crackde PANEL PROCEDURE < LCD,LED,PLASMA f.p. for F8000 TV STND PC OFFER >

flickering

ln52 Harte Hanks: Transfer to 105087.