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Sheila Heen is a Senior Lecturer on Law at Harvard Law School, member of the Harvard Negotiation Project , CEO of Triad Consulting , and author of two New York Times best sellers - Difficult Conversations: How to Discuss What Matters Most , and Thanks for the Feedback: The Science and Art of Receiving Feedback Well. , At Harvard, Sheila teaches negotiation and conflict management. Through Triad, she works with corporations, non-profits, and governments on leadership, management, and communication, specializing in difficult conversations and challenges around feedback. She is an advocate of the problem solving, interests-based negotiation method pioneered by her colleague and mentor, Roger Fisher.

Biography
She received her B.A. from Occidental College and her J.D. from Harvard Law School. Upon graduating law school, Heen joined the Harvard Negotiation Project in 1993 to focus on negotiation theory for practitioners. She married John Richardson in 1994. She is CEO and co-founder of Triad Consulting Group, a global corporate education and communication consulting firm that helps leaders, organizations, and teams have the conversations that matter most. Her book with Douglas Stone and Bruce Patton, Difficult Conversations: How to Discuss What Matters Most (Penguin 2000) expands on the problem-solving approach set forth in Getting to Yes, offering a set of techniques that help readers discuss hard topics at home and in the workplace with skill and empathy. Difficult Conversations is noted for its claim that every conversation, regardless of context or topic, operates on three levels --substance, emotion, and identity. Leadership consultant Tom Peters writes of Difficult Conversations, “This book is mind-boggingly powerful.” In his book The Search Within, renowned Google engineer Chade-Meng Tan writes, “If you have time for only one more book after Search Inside Yourself, read Difficult Conversations.”

Awards
Difficult Conversations: How to Discuss What Matters Most by Stone, Patton & Heen has been named one of 50 psychology Classics.

Thanks for the Feedback: the Science and Art of Receiving Feedback Well by Stone & Heen won the 2015 Book for a Better Life Award.