User:MichelleHao1998/sandbox/Ameriflex

Ameriflex is an American company established in 1998, offering payment processing, compliance servicing, and technology-driven benefits. It mainly focuses on reinvesting in user tools, advancing technologies and customized services, which decreases the healthcare expenses while improving the healthcare efficiency and satisfaction for customers.

Mission, vision, value
Ameriflex aims to provide affordable and acceptable healthcare solutions for those individuals or families that have the financial hardship. Also, Ameriflex also attaches importance to employees' benefits and trying to make them reliable, approachable and brief. As for Ameriflex, the unseamed connection between providing reassuring experience and keeping the compliance of clients' services is the primary mission.

Ameriflex is planning to expand its customer bases, which decides to support over one million American families paying for healthcare by 2021.

Although the American benefits industry is complex and variable, Ameriflex is trying to simplify the working process and procedure, which makes it easier for customers.

Main staff
Chief executive officer——William C. Short William graduated from Washington University and obtained Master of Science degree in Computer Information Systems from Quinnipiac University and participated in the OPM program of Harvard Business School. In 2013, he obtained the CEO Leadership Award by the Institute for Healthcare Consumerism. In 2016, he published his first works "127 Gains".

President & chief operating officer——Bart McCollum Bart graduated from Washington University and majored in Arts degree in Finance, Psychology, and Philosophy. He has taken charge of the legal and operational aspect of healthcare products. Also, he has been responsible for guiding employees' relationships, strategic creation, and technology research of Ameriflex.

Senior counsel——Donna Wilkinson

Donna graduated from the law school of North Carolina Central University and finished her undergraduate courses at Elon University. Donna is skillful to solve the mortgage problems. Before working for Ameriflex, she worked as the risk manager at The Marketing Arm.

Chief financial officer —— Tod Hooker

Tod graduated from Kansas State University. Tod has abundant banking and finance experience, ten of which have worked for the healthcare banking industry. Before Tod joined in Ameriflex, he was the Vice President of Finance at First Horizon Msaver, taking charge of the banking services of HSA product. Also, he worked as Vice president of Treasury Management Services at UMB Bankn.

Chief technology officer —— Matt Palubicki

Matt established the first HSA-specific employer funding system. Before joined Ameriflex, Matt worked as the IT Director for First Horizon Msaver in Overland Park, which helps him obtained sufficient experience of designing the individual health plan. In Ameriflex, except for the work of chief technology officer, he has also been responsible for custom integrations with large employers and other insurance companies.

Chief strategy officer —— Anne Richter

Anne graduated from the University of Pennsylvania. Anne worked as Vice President of marketing in First Horizon Msaver. Currently, she is responsible for managing strategic initiatives, strategic partnerships, and checking that all strategies are related to overall corporate strategy in Ameriflex. Chief revenue officer —— David Rose

David graduated from the University of North Texas. In 2017, he joined in Ameriflex to restructure the sales and marketing department of Ameriflex. David is also one of the founders of C-Level Marketing and Sales Consulting. David is good at solving cash-strapped problems, which prevents Amerflex from serious funding problems.

Awards
2014: Superstar CEO Award | Most Innovative TPA, Benefits Selling's Readers' Choice Award

2015: Alegueus Performance Excellence Award, Best Benefit Delivery, Most Comprehensive Service, Wex Health Partner Excellence Award.

2016: Ernst & Young Entrepreneur of the Year, Best Benefits Delivery

2017: Wex Billing Platform Partner of the Year, Health Care Payments Innovation

2018: LiveHelpNow's "Best Customer Service

Main products and services
=== Ameriflex convenience card === The Ameriflex Convenience Card is a single debit card which is accessible to customers' flexible spending accounts.

It is generally similar to other debit cards but still has some distinctions. Firstly, it can only be used to authorized merchants and to expenses seen to be apply to customers' plans. Secondly, it can not be received by ATM and withdraw any cash(Ameriflex convenience card, n.d.). Thirdly, PIN is not required by Ameriflex card.

Eligible expenses details
Ameriflex Convenience Card is only available to these eligible expenses as follows:

Over-the-counter/prescription drugs

2. Dental care

3. Glasses, lens, and eyesight test

4. Deductible medical expenses or co-payments

Ameriflex's customized billing and premium pay services help retiree customers to design their billing plan of healthcare which meets their specific demands.

Retire billing & Premium pay services
Ameriflex’s customized billing and premium pay services help retiree customers to design their billing plan of healthcare which meets their specific demands.

=== Compliance service === Compliance service provides customers with resources, information, and expert guidance in order follow the industry regulation and avoid any financial penalties. The compliance services are divided into three main parts: document only services, discrimination testing, and ERISA.

=== Document only service === Every employee will have an individual healthcare plan document including plan regulations, financial details, and management of the plan. For customers' convenience, Ameriflex will finish all the process of creating, delivering and updating all details of employees' plans.

=== Discrimination testing === As a payback to employees' hard work, Ameriflex allows highly-compensated or key employees to contribute their part of gross incomes before tax to exchange for benefit plans.

ERISA
The employee retirement income security provides employees with continuing compliance service, discrimination test and unlimited replacement of plan document.

FSA
A health care flexible spending account is a practical way for clients to save medical expenses and avoid inappropriate medical bills. Also, FSA is a taxed-advantaged account, which means participants can at least save 40% of everyday eligible medical expenses. FSA also offers digital data transfer tools to alert the use of spending, which improves the accuracy of the account condition.

HSA
Clients who participate in Health savings account will choose a pre-tax dollar amount to contribute to their accounts, which is used to pay for medical expenses for themselves and spouse. Also, because the contributions are separate from clients' taxable income, they will receive a tax-saving amount which has already invested in.

DCA
The function of the dependent care account is similar to HSA, which provides a pre-tax amount to pay for the medical expense. However, the customer segment is different. DCA focus on those clients having children or elderly parents who can not look after themselves. The amount of DCA includes daily care, babysitting or pre-school expenses and other basic expenditures for caring those groups of people.

With Accresa
To support the sister company named Accresa which is a company focus on building technical payment platform for healthcare. Ameriflex rearranged executive team. Anne Richter, chief strategy officer of Ameriflex, has been assigned to be the president of Accresa. Anne takes charge of establishing, managing, and executing on Accresa's strategic plan, especially on financial developmen t. Also, Accresa hired David Rose as the chief revenue officer for improving and changing the company's revenue growth strategy of it. Bart McCollum, CEO of Ameriflex, is confident about this challenge ‘Anne has been the backbone of Ameriflex and is perfect to be responsible for the leadership of Accresa. Similarly, David worked as a business consultant to help several companies grow revenues, delivering over $4 billion in revenue for his clients in total. 'Hopefully, the regrouping of the executive team may contribute to the efficiency of solving complex problems faced by both companies.

With Employee Navigator
In 2018, as a new round of open enrollment season starts and plan administrators in the U.S. begin to accelerate annual benefit-election periods, a partnership between independent administrators of consumer-driven health well-being and a provider of HR and compliance software plans to optimize the work pattern of HR professionals. Ameriflex announced that it planned to build the partnership with Employee Navigator. As Ameriflex's COO said ‘HR has already worked hard during this period. Collecting and entering employee data into different systems is the most worrying thing they care about. 'Thus, in this partnership, Ameriflex provides some necessary skills to help Employee Navigator with administration during the busiest working period, which supports HR seamless data transfer from employee navigator's database with Amerfilex's accuracy and security on its CDH and COBRA self-service platforms. The two companies have already worked on this partnership and consulted with each other completely.

Frequently asked questions
1. Will pre-taxing expenses have an impact on social security benefits？

The tax payment does affect the number of social security benefits. However, the decreasing tax payments will only lead to the negligible reduction on social security benefits.

2. What should I do if I lose the Ameriflex convenience card?

If the card is stolen or lost, please contact Ameriflex membership service by calling 888.868.3539 as soon as possible (Ameriflex convenience card, n.d.).

3. What if the convenience card is used to pay for the ineligible expenses?

The transaction and payment will only go through the eligible expenses. That's to say, the card will not pay for any ineligible costs and will not affect your card condition and balance.

4. Will the balance in previous years be transferred to the next year?

Yes. Clients can continue to use the unused funds left in the account balance.

Position summary
Ameriflex is employing a full-time corporate recruiter who is responsible for searching and accessing candidates according to the requirements given by the company. This position needs professional expertise in human resources and minimum 5-year work experience. Meanwhile, this position requires to work for other departments such as marketing, sales, and operations irregularly.

Specific responsibilities & workload
①Deciding the starting salaries for entrants

②Post recruitment information and search candidates on job board such as SEEDS

③Responsible for background checks, phone, group, and face-to-face interviews, and make comments or feedback on each candidate

④Write offer letters and send them to shortlisted candidates on time

⑤Access and measure the costs of employment strategies, submit them to the Accounting department monthly

⑥Travel worldwide for networking or job fairs and business fraternities

Specific requirements abilities
①Bachelor's degree in Human Resources or business, average GPA above 3.0

②Outstanding oral and written skills of English

③Ability to multi-task and work independently

④Ability to work under stress and pressure

⑤Be familiar with office software such as PPT, Word, and Excel

Criticisms and controversies
The flexible spending account which supports the spending of Ameriflex convenience card still has "deadlines." In other words, flexible spending accounts are not available for all companies in the American benefits industry, which means if most customers do not consume all funds in the card, the balance will become useless. Although Ameriflex has recommended its convenience card, few consumers know this shortage.

Customer and employee's reviews
"My previous experience was top notch！I created a direct deposit, and the funds are in my account in two days upon submitting a claim for reimbursement, which is very efficient . The debit card works, and I have never had a technique issue of using it. Also, when I contacted the online staff, I had an answer in less than 30 seconds . My colleague used the Dependent Care plan and signed up for an annual claim, and her funds are automatically sent to her deposit directly! Thanks Ameriflex for its highly-effective service！."

—— Chele H.

"if you have any problems with this company, please contact with their compliance department immediately and report their issues as soon as possible; otherwise you will not get any responses. Also, Their phone department cannot support any help without reporting to the claims department. "

—— Alex S.

"Ameriflex is a perfect company. Management staff is very passionate and enthusiastic. Although sometimes working in this company might be stressful at times, but that comes with satisfactory salaries and welfare.

However, the only thing I want to claim is the client service department, the management of this department is poor. No recognition of what you need to do and point out your drawbacks directly. You will be judged by everything you said with customers. Finally, I decided to skip the job."

—— Cherry Hill

Discovery benefits
Ameriflex's biggest competitor, which is located in Fargo, North Dakota, and was founded in 1987. Discovery benefits generates approximately 10% revenue of Ameriflex.

TASC
Total administrative service is also one of Ameriflex's top competitors. It is a private company founded in 1975 in Madison, Wisconsin. It develops in the Payroll & Benefit support serivice field. TASC has employed 618 more staff than Ameriflex.

Wage Works
Wage Works was founded in 2000 in San Mateo, California. It develops in the Business Support Service industry, which generates $299 million less revenue than Ameriflex.