User:Michy belle/sandbox

What differentiates knowledge work from other forms of work is its primary task of “non-routine” problem solving that requires a combination of convergent, divergent, and creative thinking (Reinhardt et al., 2011). Also, despite the amount of research and literature on knowledge work there is yet to be a succinct definition of the term (Pyöriä, 2005).
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“According to the Organization for Economic Co-operation and Development (1981), by the beginning of the 1970s around 40 percent of the working population in the USA and Canada were classified to the information sector, whereas in most other OECD countries the figures were still considerably lower” (Pyöriä, 2005, p. 118).
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Reinhardt et al. (2011) review of current literature shows that the roles of knowledge workers are across the workforce are diverse. In two empirical studies conducted by Reinhardt et al. (2011) they have “proposed a new way of classifying the roles of knowledge workers and the knowledge actions they perform during their daily work” (Reinhardt et al., 2011, p. 150). A typology of knowledge worker roles suggested by Reinhardt et al. are “controller, helper, learner, linker, networker, organizer, retriever, sharer, solver, and tracker” (2011, p. 160).
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Typology of knowledge worker roles Note: From "Knowledge Worker Roles and Actions—Results of Two Empirical Studies," by W. Reinhardt, B. Schmidt, P. Sloep, and H. Drachsler, 2011, Knowledge and Process Management, 18.3, p. 160. Copyright by John Wiley & Sons, Ltd. Reprinted with permission.