User:MistermindOlaf/Jira (software)

Jira is a commercial set of agile work management tools designed to support collaboration and work management across various teams and organizations. It offers a range of products and deployment options suited for software, IT, business, and operational teams. Jira started as bug tracking software and later split into multiple products to support issue tracking in many different organizations.

Atlassian offers four products in the Jira family, these are Jira Software, Jira Service Management, Jira Work Management and Jira Align. They also offer a fifth product, Jira Product Discovery, though it is currently still in beta.

Naming
The product name comes from the second and third syllables of the Japanese word pronounced as Gojira, which is Japanese for Godzilla. The name originated from a nickname Atlassian developers used to refer to Bugzilla, which was previously used internally for bug-tracking.

History
When launched in 2002, Jira was purely bug tracking software, targeted at software developers. The app was later adopted by non-IT orgaannizations as a project management tool. The process sped up after the launch of Atlassian Marketplace in 2012, which allowed third-party developers to offer project management plugins for Jira. BigPicture, Advanced Roadmaps (formerly Portfolio), Structure, Tempo Planner and ActivityTimeline are major project management plugins for Jira. In 2013, JIRA Service Desk was launched as an add-on. In 2015, Jira was split into three separate standalone products. JIRA Service Desk became a standalone product, Jira continued as JIRA Software and a stripped down version JIRA Core was created for non-technical teams. In 2017, JIRA was renamed to Jira which changed the name for all Jira products. In 2019, Atlassian acquired AgileCraft which was later launched as Jira Align and in 2021 Atlassian released Jira Work Management as an addition to the Jira family.

Description
Jira is a software platform that provides a set of tools and features to help teams plan, track, and discuss their work. It is designed to support agile methodologies, which are a set of practices and principles that prioritize flexibility, collaboration, and continuous improvement. Jira offers a variety of products and deployment options, so it can be tailored to the needs of different teams and organizations. It can be used by software development teams to manage their software development lifecycle, by IT teams to track and resolve technical issues, by business teams to manage projects and tasks, and by operational teams to coordinate and streamline their workflows. Jira is highly customizable and can be configured to support a wide range of work management processes and practices. It includes features such as project and task tracking, team collaboration, document management, and reporting, all of which can be accessed through a web-based interface. It also integrates with a variety of other tools and services, making it easy to incorporate into existing workflows and environments.

According to Atlassian, Jira is by over 180,000 customers in 190 countries. Some of the organizations that have used Jira at some point in time for bug-tracking and project management include Fedora Commons, Hibernate, and the Apache Software Foundation, which uses both Jira and Bugzilla. Jira includes tools allowing migration from competitor Bugzilla. Furthermore, the annual state of agile reports have shown Jira to be very popular across many agile teams.

Products
Atlassian offers four products in the Jira family, with a fifth one currently being in beta :

Jira Software
Jira Software includes the base software which is specifically designed for agile software development teams and includes a range of agile tools, such as customizable agile boards, real-time agile reports, and the ability to plan and track sprints. These tools are designed to help teams plan, track, and release software projects in an agile manner. Jira Software also includes other features such as issue and bug tracking, customizable workflows, collaboration and communication tools, reporting and analytics, and the ability to define and use custom fields and tags. It is worth noting that Jira Software includes all of the agile features that were previously available in the retired product Jira Agile.

Jira Service Management
Jira Service Management is a tool developed by Atlassian that helps organizations manage their customer service and support processes. It includes features such as incident management, which allows organizations to track and resolve specific customer issues as they arise, and problem management, which helps organizations identify and resolve underlying issues that may be causing multiple incidents. Jira Service Management also includes a knowledge base, which is a collection of information and resources that can be used to help resolve customer issues. These features are designed to help organizations manage customer issues efficiently and effectively, while also providing a high level of customer service.

Jira Work Management
Jira Work Management is a tool that helps organizations manage and track work across their teams. It includes features such as task tracking, project planning, and resource management to help teams collaborate and get work done efficiently.

Jira Align
Jira Align is a tool that helps organizations align their strategy and execution, by providing features such as portfolio management, demand management, and agile analytics. It is designed to help organizations scale agile practices across their enterprise.

Jira Product Discovery (Beta)
Jira Product Discovery is a tool that helps organizations plan and validate new product ideas. It includes features such as customer research, idea management, and roadmap planning to help teams discover and prioritize the most promising product ideas. The tool is currently in beta.

Marketplace
The Atlassian Marketplace is an online store that provides a wide range of apps and integrations for Jira, and other Atlassian products, such as, Confluence, and Bitbucket. These apps and integrations can help users extend the functionality of their Atlassian tools and automate various workflows. The Marketplace offers both free and paid options, and allows users to try most apps before purchasing.

License
Jira is a commercial software product and is available in three different license types: Data Center, Cloud and Server.

Commercial users at any level receive access to Jira's source code, with the exception of evaluation license holders.

Jira Data Center is a self-hosted version of the software that is designed for enterprise-level organizations with high availability and scalability needs. It offers features such as active-active clustering, high availability, and disaster recovery.

Jira Cloud is a cloud-based version of the software that is designed for teams that want to use Jira without the need to manage the underlying infrastructure. It offers a free plan for up to 10 users with 2GB storage and community support. Paid plans include Jira Software Cloud Standard and Jira Software Cloud Premium. The Standard plan provides the foundation for either Jira Work Management, Jira Software, Jira Service Management, or Confluence, and additional apps can be added from the Atlassian Marketplace.

Jira Server is a self-hosted version of the software that is designed for teams that want to run Jira on their own servers. It offers similar features as Jira Data Center but with a lower level of scalability and availability. Atlassian has announced that support for its Server products will end on February 15, 2024. New licenses for Server products are no longer available and development of new features has ended.

Atlassian also offers special licenses to a select range of eligible organisations and individuals. These are the Open Source license, Community license and Classroom license. The Atlassian Open Source license, supports the open source movement by allowing free use of the company's Standard cloud products for open source projects that meet certain criteria. These criteria include being licensed under a license approved by the Open Source Initiative, having the source code available for download and having a publicly accessible website. The Community license is intended for non-profit organizations that meet certain eligibility criteria. These criteria include being non-government, non-academic, non-commercial, non-political, and having no religious affiliation. To verify eligibility, the company partners with Percent, a non-profit technology platform. The Classroom license is intended for use by students and teachers within a classroom setting and may not be used for administrative or non-classroom functions within an academic institution. For non-classroom use, academic institutions can purchase Academic licensing or 50% off commercial prices.

Security
In April 2010, a cross-site scripting vulnerability in Jira led to the compromise of two Apache Software Foundation servers. The Jira password database was also compromised. The database contained unsalted password hashes, which are vulnerable to rainbow attacks, dictionary lookups and cracking tools. Apache advised users to change their passwords. Atlassian themselves were also targeted as part of the same attack and admitted that a legacy database with passwords stored in plain text had been compromised.

Jira has published a white paper on their approach to security, describing how they commit to security, reliability, privacy and compliance. Atlassian has a security team of over 100 people spread across multiple offices and sub-teams, including Product Security, Ecosystem Security, Security Intelligence, Red Team, Security Architecture, Corporate Security, Trust, Development and SRE, and Awareness and Training. They also have a range of additional programs in place, such as Security Champions Program, Security Detections Program, and a Bug Bounty Program. They use independent security consulting companies to evaluate their security.