User:Monupics/Books/Quality

Theory & Practice

 * What is Quality?
 * Quality (business)
 * Quality management
 * Quality assurance
 * Quality control
 * Continual improvement process
 * Quality management system
 * ISO 9000


 * A History of Quality
 * Guild
 * Workmanship
 * Factory system
 * American system of manufacturing
 * Interchangeable parts
 * American system of watch manufacturing
 * Frederick Winslow Taylor
 * Percival Lowell
 * W. Edwards Deming
 * George E. P. Box
 * Joseph M. Juran
 * Kaoru Ishikawa
 * Armand V. Feigenbaum
 * Genichi Taguchi
 * Philip B. Crosby
 * Tom Peters


 * Quality in Practice
 * Metrology
 * Geometric dimensioning and tolerancing
 * Theory of constraints
 * Inspection
 * Verification and validation
 * Requirement
 * Requirements analysis
 * Specification (technical standard)
 * Sensitivity and specificity
 * Accuracy and precision
 * Repeatability
 * Reproducibility
 * Engineering fit
 * Allowance (engineering)
 * Engineering tolerance
 * Backlash (engineering)
 * Just-in-time manufacturing
 * Root cause


 * Methodological Approaches
 * Scientific management
 * Statistical process control
 * Zero Defects
 * Total quality management
 * Service quality
 * SERVQUAL
 * Quality circle


 * Philosophical Dimensions
 * Causality
 * Etiology
 * Proximate and ultimate causation
 * Process philosophy
 * Dialectical monism
 * Pirsig's Metaphysics of Quality
 * Artifact (archaeology)
 * Artifact (error)
 * Epiphenomenon
 * Emergence
 * Complexity
 * Complex adaptive system
 * Volatility, uncertainty, complexity and ambiguity
 * Uncertainty


 * Organizational Theories
 * Complexity theory and organizations
 * Cynefin framework
 * Complex adaptive leadership
 * Root cause analysis
 * Condition of possibility
 * Confabulation
 * List of cognitive biases