User:N.Abubacker/Open callcenter

Open callcenter is an emerging concept to provide solution for the inbound callcenters The core idea of open callcenter is to serve a user by the users The biggest problem in the inbound callcenter is scarcity of the agents during peak hours and at the non peak hours some of the agents might sit idle The idea behind the open callcenter is some of the queries asked by the customers can be solved by some other customers also so distribute those queries to the group of people where any one can answer for the question if the question has not been answered by any one then the agents would take care of that