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CHAPTER I INTRODUCTION

Language plays a major role in everyone’s life. English speakers dominate all spheres of society such as professional, industrial, economic and political. In any nation across the world newspapers and magazines are the part of any individual’s life. very few people begin their day without a standardized English newspaper. So, the status of English has improved for sure. Without English we will not be able to reach the heights of our career. All over the world English is widely spoken by professionals. After US, India has the largest number of English speakers in the world. It is the language of the government.

IMPORTANCE OF INTERPERSONAL SKILLS

Man is a social animal and his success in life largely depends on his relationship and interaction with others. For this we need to improve our communication skills. Our communication skills can be improved only through language skills. Communicative skills are interpersonal skills. Since man is a social being, we must respect the views and sentiments of others. Communication skills are interpersonal skills that involve using skills such as active listening and tone of voice, this include delegation and leadership. It is how well we behave or carry our self. Interpersonal skills are sometimes also referred to as people skills or communication skills. Interpersonal skills involve using skills such as active listening and this include delegation and leadership. When we use interpersonal skills in our personal life every day, getting along well with others will serve us well on any job. In fact a study by India reports magazine show that between 80 to 85 percent of a person’s success in the world of work is due to good interpersonal skills. Interpersonal skills include the habits, attitudes, manners, appearance, and behaviors we use around other people which affect how we get along with other people. We sometimes do not understand how important interpersonal skills really are. It's easy to laugh and make jokes about people who obviously lack interpersonal skills, but sometimes we need to examine our own impressions on others to better prepare for success in life as well as for a productive career. The development of interpersonal skills begins early in life and is influenced by family, friends, and our observations of the world around us. Television and movies also influence this area, but most of these characteristics are passed along to us by our parents or guardians. Some aspects of interpersonal skills are even inherited. Appearance and some personality traits are largely influenced by our genes. For us to improve our interpersonal skills, we must first be aware of what we are like from the perspective of other people who interact with us. Habits we are unaware of, actions we think go unnoticed, and other things about us that might affect other people are impossible for us to change if we are not aware of them. One of the things that teachers try to do, starting in the early grades, is to help student’s correct bad habits and to develop good interpersonal skills. As we become adults, it increasingly becomes our own responsibility to initiate any changes in interpersonal skills that might be needed. They are more important than ever and they greatly influence both opportunities and success.

INTERPERSONAL SKILLS AS A MAJOR COMMUNICATION SKILL Communication which is an activity of conveying information requires a sender, a message and a receiver. Although the receiver need not be present at the time of communication, communication can occur across vast distances and space. Interpersonal communication is a type of communication. All types of social communications are interpersonal skills. Interpersonal skill is the interactions made by people, between people and among people. It is the process by which people exchange information, feelings, and meaning through verbal and non verbal message. It is face to face communication. It is not just about what is said but how it is said. The non verbal messages are sent through tone of voice, facial expressions, gestures and body language. When two or more people are in the same place and are aware of each other’s presence, then communication is taking place. Interpersonal communication is the process that we use to communicate our ideas, thoughts, and feelings to another person. Our interpersonal communications skills are learned behaviors that can be improved through knowledge, practice, feedback and reflection. Individuals also communicate on different interpersonal levels depending on who they are engaging in communication can be conducted using both direct and indirect mediums of communications such as face to face interaction as well as computer mediated communication. Successful interpersonal communication assumes that both the message senders and the message receivers will interpret and understand the message send on a level of understood meaning and implications.

INTERPERSONAL SKILLS

DEFINITIONS: Interpersonal skills are the skills that we have practiced and developed to communicate well with others. The skills used by a person to properly interact with others. In the business domain, the term generally refers to an employee’s ability to get along with others while getting the job done. Interpersonal skills include everything from communication and listening skills to attitude and deportment. Good interpersonal skills are a prerequisite for many positions in an organization.

Interpersonal skills are our ability to build relationships with others to effectively understand their circumstances, communicate our proposed solution based on their reality.

The term interpersonal skills are used in business contexts to measure to a person’s ability to cooperate within business organizations through social communication and interactions. Interpersonal skills are how people relate to one another.

LIST OF INTERPERSONAL SKILLS Good communication Effective listening Appreciation Flexibility and adaptation Attentiveness Problem solving Decision making Team playing Leadership qualities Positive attitudes

IMPROVING LEARNING THROUGH INTERPERSONAL SKILLS

Interpersonal skills are fundamental to effective learning. Interpersonal skills play a vital role in individual’s education. Many of the learning situations that highs education, students are exposed to rely heavily on interpersonal skills. Development of interpersonal skill should enable students to learn more effectively during the time at the university and also it helps them to encourage the deep level of learning. How we interact with people greatly affects our professional and personal lives. At work, interpersonal skills can get us jobs, gains, promotions etc. It enhances our personal effectiveness also. Thus, interpersonal skills increase our learning skill.

HANDLING PERSONAL LIFE WITH EFFECTIVE INTERPERSONAL SKILLS

In our personal life interpersonal skills can help in the marriage and with our social friendships. Our behavior is reflected in a way that we communicate with other people. Interpersonal skills can help us to make us happier in our lives and more successful in our career. People with good interpersonal skills have learnt to identify which are the best ways of interacting with others in different situations. Having positive interpersonal skills increases the productivity in the organizations since the number of conflicts is reduced. In formal situations, it makes communication easy and comfortable. People with good interpersonal skills can generally control the feelings that emerge in difficult situations and respond appropriately instead being of overwhelmed by emotion.

RELAVANCE OF INTERPERSONAL SKILLS IN THE PRESENT SENARIO

The competitive world of today needs good interpersonal skills. We can improve our interpersonal skills through planning. Using good interpersonal skills is often the difference between effectively communicating and building barriers to the communication process. It creates significant advantages when communicating to build successful relationships. This skill is essential to become an effective communicator and to develop our personal experiences into valuable relationships. Effective interpersonal skills are very important for our personal and professional success. To succeed in management we need good interpersonal skills. We need to understand how to deal with people. If we are attending a campus interview in a college, interpersonal skills plays a major role in our selection. The behavior, the way of speech, body language, handling situations etc are considered.

INTERPERSONAL SKILLS IN LITERATURE There is no literature without interpersonal skills. Literature is a written work of art where the writer effectively communicates with that of the reader. Each piece of literature consists of interpersonal skills. Interpersonal skills show the relation between two or more people and their challenges in life handling the literature. Literature and interpersonal skills are inseparable. When we take a piece of literature that might be drama, fiction, poem, we can relate to use of interpersonal skills. May be the language of the author shows the interpersonal skills, may be some words shows interpersonal skill. There are numerous examples in literature which show interpersonal skills. So without interpersonal skills no literature exists.

SHAKESPEARE’S WAY OF HANDLING OF INTERPERSONAL SKILLS When we look into the plays of Shakespeare we can see that interpersonal skills are mastered by him. If we see the play As you like it, Rosalind is the happy character in the play. Rosalind and Celia are the main reason for the happy events in this play. When we observe the play Hamlet, we see that Hamlet says “try and get things done”. This shows a positive interpersonal skill. And when we see Macbeth, the Lady Macbeth says that “be happy with what I have got”. Again in the King Lear, “don’t let me kid’s sweet talk to me”. All these are taken from Shakespeare’s plays. Shakespeare handled interpersonal skills in a positive manner. All the above sentences shows a resolution. Shakespeare’s plays consist of interpersonal skills. If we look at the character of Portia in the play Merchant of Venice, we can understand Shakespeare’s handling of interpersonal skills through the speech on the mercy and the diplomatic handling of the situation.

Chapter II REVIEW OF LITERATURE

Morrison Dniel’s‘Improving your interpersonal skills’ (2010) is a study about how to build up the interpersonal skill of a person. He says that these types of skills are not developed through finishing the master degree. It could be taught but as a particular person searching for to advance this skill, we must put into practice effective communication style and comprehend individuals. In this study the author tells that in order to mature your interpersonal skills, the first thing we should know is to be kind when engaging with others. This study found that if we are lacking interpersonal skills not all hope is lost. We can find guides, video clips, teaching and tutorial that they may make use of to be able to acquire these very important skills.

Mathew Elle’s ‘Enhance your personal skills’ (2010) is a study regarding the enhancement of good interpersonal skills. He says that the way we communicate with people is an important factor in our professional and personal success. In this article the author found 4 tips when we build our interpersonal skills. Work on your disposition, actively listen, ask questions, do not start or participate in rumors.

McCall Jed ‘understands ‘The nature of interpersonal skills’ is a study about the nature of interpersonal skills. This study says that for the balanced happy, successful individual solid interpersonal skills are a must have characteristic understanding. These skills will dramatically increase your confidence towards others. Through this article the writer says  that we must understand our interpersonal skills. The doctrine of this study is try to incorporate mirroring subtly into your behavior pattern because it needs to be registered in the subconscious.

According to ‘Bailey Gemma, in the article ‘Interpersonal skills’ submitted in 2009 says that the interpersonal skills will be important to us if it is necessary for us to make a good impression, or to sound as if we know what we are talking about. The author says that if we ever have to communicate with another person, then we are using interpersonal skills. Here the writer found that Neuro linguistic programming uses specific techniques that can help us to improve our interpersonal skills. NLP uses techniques that can help you gain new perspectives on old events and therefore change the way we feel about those old memories.

Stevenson’s ‘Invest your interpersonal skills’ (2009) says that helping people to achieve their goals and secure that all important job is a vindication of the process of personal interview skills coaching. It will be a cost but it is also an investment in the future that will repay itself many times. According to Vincent Stevenson we have to invest our interpersonal skills.

In Chun Fungao’s article ‘How interpersonal skill among children beginning’ (2010), he says that among the children beginning the process of children growing up always communicate and interact. Sometimes we find that some children quickly get into the activities of these groups, and sometimes children never take initiative and also depressed in the group activity. According to Fangcao, in order to make the child grow up healthy and happy we should give children an early age to create a healthy and harmonious family environment.

A study by Emman Sioco in 2011 in the article ‘effective interpersonal skills’ says that the development of effective interpersonal communication skills is an effective endeavor for any individual who is seeking to become a stronger and more efficient communicator. This study says that the development of effective interpersonal skills by the majority of people will result in a higher function and healthier society, as well as more productive and efficient one.

According to Magan, in the article ‘Personal skills to improve interpersonal skills’, says that through personal skill we can improve our interpersonal skills. Each person has got cultural skills. These cultural skills will help us to develop excellent interactions with others. Working well with others includes knowing and admiring individual variations. Through this article the writer is trying to tell that the cultural abilities are the personal skill of a person and these skills perform a huge part in identifying how well you control your interactions with others.

A study by Wendy Moyer about interpersonal skills says that when a person has good interpersonal skills he or she is more likely to get ahead in life. If any people are born with good interpersonal skills, they can be learned. This study says that one of the keys to develop a healthy interpersonal relationship is being enthusiastic about our life and what we are saying will rapport more easily and develops more intimate relationships.

A study by Sukenick Ron in 2012 says that while various combinations of interpersonal skills focus and commitment have been proven to accelerate the relationships building process. They can only be effective if we understand how we currently operate and how we currently think. How we think imparts what we do in relationships.

A study by Finkle Linda says that good leadership skills include training for how to handle conflict when it arises, and also a bit of preventive approach. Conflict resolution is about communication. We must first determine the problem or issue. Next step is determining the impact. Conflict resolution strategy begins with everyone in the same page as to the problem and wanting the same outcome.

A study on communication skills for conflict resolutions says that effective conflict resolution requires good negotiating skills and good communication skills. This study says that there are four elements to keep in mind while resolving a conflict. Know what you need, know what others want, discuss and clarify, work together towards a resolution. These four steps will assist in resolving conflict with the goal or strengthening the interpersonal relationships.

Dr. Ann Villiers in her, book how to write and talk to selection criteria tells about interpersonal skills. Selection criteria can be challenging when they mix communication and interpersonal skills. They two are related and refer to different sets of skills. Interpersonal skill enters when we consider situations where there are different priorities, misunderstandings and disagreements. Uncooperative behaviors such as holding information etc, she says that how to speak and write affected by these factors.

Alpesh in his article an article on interpersonal skills (2006) says that interpersonal skills include habits, attitudes, manners, appearance and behaviors. Then he says that interpersonal skills begins early in life and is influenced by family, friends and our observations of the world around us. For us to improve the interpersonal personal skills, we must first be aware of what we are like from the perspective of other people who interact with us. His findings in this article is that, as we become adults, it increasingly becomes our own responsibility to initiate any changes in interpersonal skills that might be needed.

Mis.Priya in her article Additional principles of interpersonal skills (2006) tells some of the additional principles of interpersonal skills. She says that we should prefer positive to negative statements. Don’t speak when you are angry. Don’t use value judgments to make colleagues feel bad about past mistakes. Be courteous but don’t overdo humility. Be pleasant and personable. Empathize before starting an opinion. Do not seek out argument argue only when necessary. Apologize completely. These are some of the principles of interpersonal skills. Her study about interpersonal skills says that we can reach the higher level of interpersonal skills by following these principles.

CHAPTER III

The Tempest is one of the finest plays of Shakespeare. It is a supreme triumph of art. It is a play of enchantment. One of the main ideas of Tempest is the lesson of forgiveness. Another prominent of idea of the tempest is freedom. Prospero is the main character in this play. In the beginning he appears to be stern and a man with full of anger. Ferdinand, Miranda and Ariel are the other major characters. The Tempest is a play which puts all of Prospero’s enemies at his disposal, symbolizes the sufferings thus Prospero experienced. Prospero must make his enemies suffer as he has suffered, So that they will learn from their sufferings. The Tempest also consists of interesting elements like Prospero’s magic and of the adventurous experience of being left alone with an infant daughter in a man less island. AN ANALYSIS OF CONFLICT AND RESOLUTION IN THE PLAY THE TEMPEST

DEFINITION OF CONFLICT In literature conflict is the struggle between two or more characters or forces or ideas at the center of the story. There are five basic forms of conflict: person versus person, person versus self, person versus nature, person versus society and person versus God. Conflict is the struggle between the opposing forces on which the action in a work of literature depends. Conflict is always unstable. It can be changed. One side must always win and the other one side should always lose in the end. In some of the plays of Shakespeare conflict transforms from the beginning till the end. Dramatic conflict is the absolute necessity of any form of storytelling. It posits the challenges and obstacles which the principle characters must confront, and details the means by which they overcome them. Without conflict there is no story. Most importantly, without conflict the characters themselves would not grow or change. Not only does conflict thus make for good storytelling but it helps stories mirror the human condition.

FEATURES OF CONFLICT Anger Finding faults Blaming others Revenge Misunderstanding

In the play The Tempest, Prospero is a character of conflict. The conflict starts in between Prospero and Ferdinand in the first act itself. The features of conflict comes under the character of Prospero is misunderstanding, finding faults and blaming others. In this play the conflict between Prospero and Ferdinand starts from the beginning, in the first act scene two. When Prospero accuses Ferdinand of being a spy who has come to take over the island and forbids Miranda to defend him. Here the conflict starts only because of misunderstanding of Prospero. He calls him a traitor and a spy. Outrageous Prospero, burning with the insult of Ferdinand draws his sword and tried to kill him.

A PASSAGE FROM THE PLAY THE TEMPEST

“Prospero: soft sir: One word more – They are both in either’s powers; but this swift business. I must uneasy make, lest too light winning make the prize Light- one word more I charge these that though attend me. Thou dost here usurp. The name thou ow’st not; and hast put thyself upon this island As a spy, to win it from me, the lord on’t. (Act I-scene ii) The above passage shows the misunderstandings of Prospero. He misunderstood Ferdinand. He thought that he is a traitor and a spy and challenges him. He wants to make sure that Ferdinand loves his daughter sincerely. Here the conflict starts between Prospero and Ferdinand. The play The Tempest is the transformation of the conflict from the beginning till the end. Anger is one of the features of conflict. Here, Prospero is getting angry with his daughter Miranda and tells her about Ferdinand. This occurs in the act one scene two again.

“Prospero: what I say, my foot my tutor. Put thy sword up: Traitor: Who mak’st a show, But dar’st not strike, They conscience is also possessed with guilt: Come from thy ward; For I can here Disarm thee with this stick. And make thy weapon drop.

Prospero: silence!!! One word more shall make me chide thee, if not hate thee. What! An advocate for an imposter? Hush! Thou think’st there is no more such shapes As he to the most of men. This is the Caliban and they to him are angels”.

Both the above paragraphs show Prospero’s anger. The words used in the above paragraphs like imposter, foolish wench, tutor…etc shows anger. The language used in the above paragraph also shows his anger. Both of these examples are taken from the play The Tempest to show the conflict character of the central character of the play Prospero. Without Prospero the conflict would have never occurred. Prospero is a good man in the play being a good father for his daughter. They have been left in the island for twelve years. He is a conflict character in the play. His goodness is seen by his love and affection towards his daughter Miranda. But the conflict starts in the play when he saw Ferdinand for the first time. The reason for the conflict is the misunderstandings of Prospero. Prospero is getting angry with several characters in the play. He gets angry with Caliban in the beginning of the play. Then he gets angry with Miranda and Ferdinand, when they fall in love. He has misunderstood Ferdinand first. He thinks that he is a spy and a traitor. So here, misunderstanding is the main reason for his anger. Prospero gets angry with Miranda but she is the only reason for resolution in the play. She tried to convince her father. She says “he is gentle and not to be afraid of”. In the first act scene ii Prospero is getting angry with Caliban and says that:

Prospero: for this, be sure, to-night thou shalt have cramps, Side stitches that shall pen thy breath up; urchins Shall forth at vast of night, that they may work All exercise on thee; thou shalt pinched As thick as honeycomb, each pinch more stinging Than bees that made them. (Act I scene-ii)

Prospero is also getting angry with Ariel in the act I scene ii. When Ariel grumbled at him, Prospero remind Ariel of his past and he warns him that the same may befall to him again. This is another situation which shows Prospero’s anger. This shows that he is a conflict character. There are several places where Prospero is getting angry with the other characters in the play. After Prospero’s anger towards Ariel, he promised to be good in his behavior. This is a situation where conflict leads to resolution. Ariel is the main reason for resolution in this play. Here Ariel is just obeying his master Prospero. In the act v scene I Prospero says that although Alonso, Sebastian and Antonio have done him the greatest injury and wrong for which they deserve punishment. But he would like to forget his anger and revengeful spirit. Even though he is angry, he is ready to forgive and forget everything happened to him. So this situation shows a transformation of conflict to resolution. We notice that he forgives Antonio and Alonso. This is only because of his daughter. So Miranda is the reason for the change of Ferdinand’s conflict character. CONFLICT RESOLUTION OR RECONCILIATION Conflict resolution or reconciliation is the method or process involved in facilitating the peaceful ending of the conflict. Resolution is the part of the story’s plot in which the problem of story is resolved or worked out. This occurs after the falling action and is typically where the story ends. The meaning of resolution is that the problem in the story is resolved. It is the point in the stories plot line where the original conflict is solved. No resolution takes place without conflict. It comprises events between the falling action and the actual ending scene of the drama or narrative and thus serves the conclusion of the story. Conflicts are resolved, creating normality for the characters and a sense of ‘catharsis’ or release of tension and anxiety for the readers. Conflict resolution is any reduction in the severity of conflict. When we speak about resolution it is unavoidable that the term catharsis is important in resolution. Catharsis is taken from the Greek word kathoros which means to purify or to make clean. When we speak about resolution, it is necessary to specify that what catharsis is. In literature Aristotle use the term to apply to literature his work poetics to discuss how drama can affect an individual. Catharsis is a term in dramatic art that describes an extreme change in emotion. It has been described as purification or a purifying of such emotions. The role of catharsis in resolution is to purify the emotions or to cleanse the emotions. FEATURES OF RESOLUTION Understanding Love Acceptance Consideration forgiveness In the play The Tempest, no reconciliation would have takes place but for the spirit Ariel and Miranda. The main reason for resolution is the acceptance of Ariel in the play. Consideration is an automatic process. So Ariel is the only reason for the acceptance and consideration of Ferdinand in the play. Ariel brings together Ferdinand and Miranda and they fall in love. This time Prospero, Miranda’s father accepted Ferdinand and he desires to see his daughter and Ferdinand together. It takes place in the scene one of the act two. The process of resolution started here. In the play, Ariel is the main reason for reconciliation and secondly Miranda is the peaceful character who brings reconciliation amongst her father and Ferdinand who has proposed her. One of the main ideas of the Tempest is the lesson of forgiveness and freedom. Miranda is the happy character in this play she is innocent and simple. She is sympathetic and brings happiness to people around her. She is understandable and she never blames her father though he was harsh to her. Regarding Ferdinand she never complain to her father about his conflict character, but she says that “I will pray for you my father” in the act one scene two.

The process of reconciliation taken place in the act three scene one in the Prospero’s cell. Here Prospero is invisible and is watching everything. It is the love proposal scene between his daughter Miranda and Ferdinand. It is noticed that he has accepted Ferdinand as his daughter’s fiancé. Here the resolution process starts.

“Miranda: alas! Now, pray you, Work not so hard: I would be lightning had Burnt up those logs that you are enjoin’d to pile! Pray, sit down and rest you: When this burns, ‘T will weep for having wearied you. My father is hard to study; pray now, Rest yourself He is safe for these three hours”. (Act: iii-scene I)

“Miranda: Miranda- o my father I have broke your hest to say so”			(act iii- scene ii)

The latter quote shows Miranda’s love towards her father and Ferdinand. She doesn’t want to disobey her father at the same time she cannot neglect her love for Ferdinand. This sentence shows her extreme love towards both her father and Ferdinand.

Ariel is the main reason for acceptance and consideration in the play The Tempest. Ariel is a spirit who brings resolution in the play. He is obedient to Prospero. Prospero’s repeated promise of freedom makes him faithful to him. Ariel brings together Ferdinand and Miranda when they fall in love. When Caliban, Stephano and Trinculo have been hunted by the spirit again Prospero is pleased by Ariel. Ariel’s faithfulness and obedience to Prospero is seen in Act iv- scene I.

Ariel: I told you, sir, they were red-hot with drinking; So full of valour that they smote the air For breathing in their faces; beat the ground For kissing of their feet; yet always bending Towards their project. Then I beat my tabor; At which, like unback’d colts, they pricked their ears, Advanced their eyelids, lifted up their noses As they smelt music: So I charmed their ears That, calf like they my lowing followed through Tooth’d briers, sharp furzes Pricking goss and t’norms Which entered their frail shins: at last I left them I ‘the filthy mantled pool beyond your cell, There dancing up to the chins, that the foul lake O’erstunk their feet. (Act iv-scene I)

The theme of the play itself is forgiveness. The last scene of the play takes place in the Prospero’s cell. He addresses the gathering. Ariel is sent to bring Alonso and his party. Prospero starts addressing the gathering, the spirits of hills, brooks, standing lakes, grooves. Then he addresses Gonazalo and comments about his loyalty. Then he reminds Alonso and his cruel treatment of himself and his daughter. He mentions the plan of Antonio to murder the king. But he forgives them. This is a scene of resolution that Prospero is forgiving Antonio. This is a happy scene where Prospero is forgiving them for their mistake they have done to Prospero and his daughter Miranda. Even though he was angry to them, he never punished them. He controlled his anger and revenge and forgives them. Again in the Prospero’s cell they see Ferdinand playing chess with a lovely maiden. This is happy scene where Ferdinand introduces his bride to his father. The main reason for Prospero’s forgiveness is his daughter Miranda. The play has got a happy end. All of them joined together and planned to leave the island. The resolution in the play takes place only because of Miranda. She is kind and simple. Then Ariel is another reason for resolution in the play. He brings together everyone. In the first act he brings Ferdinand in the play. He was obedient to his master from the beginning till the end. He was longing for freedom which he finally acquires in the end.

INTERPERSONAL SKILLS FOR THE TRANSFORMATION OF CONFLICT TO RESOLUTION

In the play The Tempest we observe a transformation of conflict and resolution from the beginning till the end. The resolution of the plot begins in act V, when Miranda is promised as a bride to Ferdinand, but their marriage is yet to be. Prospero entertains them with some vanity of his art. There are some interpersonal skills in this play which leads to resolution from conflict. Forgiveness is the main theme of the play. So this is effectively achieved by the use of interpersonal skills. Forgiveness by Prospero leads to resolution from a great conflict. Prospero is the forgiver and his foes are forgiven by him. A conflict might have occurred here but Prospero forgives them. So here we can see a transformation of conflict to resolution. Understanding is another interpersonal skill that we can identify in the play. Repentance is another reason for resolution. The repentance by Alonso, Antonio and Sebastian is brought into full play. Forgiveness and restoration of Prospero, he seems to be a conflict character throughout the play the repentance of his foes made him forget everything. Miranda’s kind and gentle character and her love towards her father also helps in the transformation of conflict to resolution. Here the interpersonal skills are love. She loved Ferdinand and her father Prospero abundantly. Her father realized her love towards Ferdinand. This seems to be the main cause of resolution in the play. Acceptance and consideration are other interpersonal skills when we observe the play. CHAPTER IV

CONCLUSION

The Tempest is one of the finest plays of William Shakespeare. The play consists of a number of interpersonal skills that a person needs in his life. This play gives us a lesson of forgiveness and freedom. In daily life it is seen that people lack good interpersonal skills. Conflict in the companies- among the workers, among the officers and in the college conflict among the students, teachers often takes place. So, it is important in a person’s life to have good interpersonal skills. We are living in a society where people are living together with different characters and situations. Here we need good interpersonal skills to lead a good life - both personal and professional. Anger and its expressions have become a major public health problem for the people. Anger is the main reason for all the conflicts among the people. So, we should be aware of the interpersonal behaviors. FINDINGS (I)Features of conflict identified in the play Anger Finding faults Blaming others Revenge Misunderstanding

Features of resolution identified in the play Understanding Love Acceptance Consideration Forgiveness

This play gives us a number of interpersonal skills and clearly shows the features of conflict and resolution. To sum up, we may say that interpersonal skills needed in a person’s life to resolve conflicts situation are love, forgiveness, acceptance, consideration and positive attitude.

PERSPECTIVES FOR FURTHER RESEARCH

The present research is only limited to interpersonal skills and conflicts and conflicts and resolution situations involving the characters. The same study can be developed by adding communication skills, social skills, culture, and relationship among the characters.