User:Nuzhatara/Soffront

Soffront software develops Customer Relationship Management (CRM) software for Small and medium enterprises.

History
Soffront software was founded in 1992 by Manu Das.Soffront launched its first customer service application in 1993.Soffront CRM has been installed in more than 5000 corporations worldwide.

Products
Soffront solution is Web-based and XML compliant. It operates as a zero foot-print web client. The databases supported include Oracle, and Microsoft SQL Server. Soffront CRM is comprised of following Solutions:
 * Sales Automation: Automates Sales process
 * Marketing Automation: Automates Marketing process
 * Customer Support: Web based customer support
 * Employee Help desk: Enter, track, manage, resolve and escalate employee support tickets.
 * Knowledge Management: Knowledge Management System for support agents, engineers, employees and customers.
 * CRM Portals:
 * Customer portal: For Customers
 * Partner portal: For Channel
 * Employee Portal: For employees
 * Asset and Inventory Management: Enter, Audit and track company assets and inventories.


 * Sales order processing: Automates the sales order process and integrates with accounting and ERP systems.

Deployment types
Soffront software offers hosted, on-premises and host to own solutions.

License
Soffront's licensing options are - floating, dedicated, site, departmental, timed or leased.