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Southwest Regional Communications Center (SWRCC)
Southwest Regional Communications Center (SWRCC) is a 501(c)(3) organization that operates as a secondary public safety answering point (PSAP) as well as a regional emergency communications & coordination center. SWRCC is located Shelton, Connecticut serving numerous municipalities in Fairfield & New Haven Counties.

History
SWRCC was formed in 1983, then called Emergency Medical Communications Center (EMCC), to increase regional coordination in Fairfield County, at the time it was located inside of the Norwalk Fire Department headquarters. In 1991, SWRCC moved to a new location inside of Bridgeport Hospital. In 2020, SWRCC moved to its current location in Shelton, Connecticut.

Coordinated Medical Emergency Direction (CMED) Services
SWRCC provides time and record keeping services for all EMS calls within the region. SWRCC facilitates ambulance to hospital communication via radio and phone systems for on-line medical direction or routine patient reporting. SWRCC partners with 5 hospitals in Fairfield County and 1 in New Haven County.

Fairfield County


 * Greenwich Hospital
 * Stamford Hospital
 * Norwalk Hospital
 * Bridgeport Hospital
 * St. Vincents Medical Center

New Haven County


 * Milford Hospital

Additionally, SWRCC arranges and coordinates paramedic intercept requests, hospital diversion notifications, and is the region’s primary resource for mutual aid fire and EMS requests.

Emergency Medical Dispatch (EMD) Services
SWRCC utilizes the Association of Public-Safety Communications Officials (APCO) International Emergency Medical Dispatch (EMD) protocol system. "Emergency medical dispatch (EMD) is a systematic program of handling medical calls for assistance. Trained telecommunicators use locally approved EMD guidecards to quickly and properly determine the nature and priority of the call, dispatch the appropriate response and give the caller instructions to help treat the patient until the responding EMS unit arrives."

SWRCC contracts with the towns of Easton, Weston, and Redding to provide emergency medical dispatch (EMD) information gathering and pre-arrival medical instructions until responding EMS units arrive.

Fire Dispatch Services
SWRCC utilizes a fire department emergency questioning system to determine the nature and priority of the call. Telecommunicators also provide pre-arrival fire emergency instructions while fire department units are responding.

Fire & EMS Dispatching
SWRCC provides fire department and emergency medical service (EMS) 911 call-taking and dispatching services for 6 municipalities encompassing 9 fire departments and 6 EMS services.

Coordinated Medical Emergency Direction (CMED)
SWRCC provides CMED services for 16 municipalities in Fairfield and New Haven Counties. Additionally, SWRCC will communicate with various out of region services that may transport patients to hospitals in SWRCC's region.

Radio Frequencies
Note: SWRCC is licensed additional channels which are currently not in use: MED 12, 22, 32, 42, 62, 72, 82, 92, and 102.

Awards
In 2020, SWRCC received the EMS Communications Award from the Southwest Connecticut EMS Council.