User:OCCRep/sandbox

One Contact Center (OCC) is a Business Process Outsourcing (BPO) company that operates in the Philippines, but its main headquarters is located in [|Van Nuys, California]. Founded in 2000, the company is specialized in inbound and outbound telemarketing, live chat, email support and other back office support services for business in various industries.

The need for telecommunication is now drastically increasing. Due to the emergence of devices that allow instant communication, such as mobile phones and online chatting systems, many companies today require assistance in client coordination while countless customers are waiting on the other end of the line to have their issues and inquiries resolved.

Connecting companies with their clients is not as simple as it sounds. It calls for expertise and efficiency in customer interaction to enable an accurate and effective communication; this is where Philippine call center companies like One Contact Center gets into the picture. The year when the BPO industry boomed in the Philippines is the same year One Contact Center started its call center business. OCC was first established as One Global Contact Center (OGCC) and after several years it changed its company name to One Contact Center. Now OCC has revamped its website and improved its services to a comprehensive list of back office and front office outsourcing needs. The company now provides virtual assistance, website development, Search Engine Optimization, social media management and other customer support and marketing services. Ever since the offshore industry started in the Philippines, call center industry indeed continues to expand in a larger scope. Some of the major reasons why the country is said to be one of the world’s top call center countries are the country’s inexpensive labor and operational cost, Filipinos’ excellent verbal and written communication in English language and their exceptional customer service skills. Nowadays, the Philippines remains to be one of the well-established global leaders in BPO and the cheapest BPO destination. Its capital city, Manila is said to also overtake Mumbai of India as No. 2 on top 100 Outsourcing Destinations for 2014.