User:Obinna Ogbuehi

I am  Obinna Ogbuehi worked with several Problems, Incident, Request Fulfillment and Service Asset Configuration Project Managers in developing Change Management Processes and Procedures which were outlined deliverables for this project

ObinnaOgbuehi: A Brief Synopsis

Obinna Ogbuehi is an IT professional with extensive experience in management services, support and teaching in varied IT environments, coupled with strong skills in Change and Project Management. Associated with the University of the Arts, London since November, 2001 and serving them as an Application Support Analyst – Business Services, ObinnaOgbuehi has supporting more than 60 applications for the past 17 years and 11 months. Heis also responsible to manage, support and oversee the workings of a team of IT Support Engineers on daily basis.

Some of other key functions that he have been responsible for are:

-         Look into and manage the delivery and strategic initiatives of several key projects of the University, like hardware refresh and Zen migration.

-         Responsible for the maintenance, configuration, test and support of the entire hardware of the organization including desktops, laptops, mobile devices and printers.

-         Deploy, test, configure and maintain a wide range of certain special software that is business and course curriculum focussed like Gerber Accumark and more.

-         Coordinate and liaise with third party vendors, suppliers and service providers like Apple and Viglen for their program, issues and change managements.

-         Resolve all faults and resolute to meet the highest standards of agreed service commitments.

He had accomplished his Bachelor of Arts (B.A. Hons) – 1993 to 1996 in Economics and Computing from the Royal Holloway, University of London. He has also done his National Diploma in Business and Finance - 1990 to 1993 from Keighley College.

The courses and skills that he acquired during his academic career are:

-         Apple OS-X Client Support Essential

-         Data Protection Act

-         Aspiring Managers Programme

-         ELM

-         ITIL Foundation in IT Service Management

-         Team Leading and managing delivery skill programme

-         Microsoft Diversity Skill Programme

-         Microsoft Certified Professional Windows NT

-         Prince 2 Foundation

-         Project and Programme Management