User:Orseper/sandbox

Contextual Answers
Contextual answers provide accurate and targeted responses to questions, based upon the context in which they are asked. The focus of contextual answers is their specificity. They zero in on the key components of a user's question and direct responses accordingly. The standard elements of the question: what, where, why, when and how are answered in short order. The responses with this type of answer-based system are geared towards resolving specific queries and questions, without the user having to resort to additional customer support options.

Contextual Answers and Customer Service
e-Commerce websites are turning to contextual answers as a means of providing accurate, reliable and targeted responses to customer queries. The efficacy of this question/answer based system provides for greater levels of customer engagement, customer satisfaction and return on investment (ROI). The traditional forms of customer service include FAQs, forums, help desk support staff, e-mail support and other generic models of engagement. Contextual answer systems are intrinsically capable of self-learning. As the databases of customer service software receive new questions and answers, so they update accordingly. There is thus dynamism within the contextual answers system. The benefits of using contextual answers as part of a customer service solution extend beyond the obvious. It is possible for example for several customers to ask the same question and to have different contextual answers to those same questions. The difference comes in based on which page or product the customer was viewing when the question was posed. Thus the intelligence of the allows it to recognize details that would typically be missed by generic customer service software. A natural consequence of such software is reduced site abandonment, increased sales and conversion rates and greater levels of customer engagement. The context of questions also takes into account geographical considerations too. A user in one country may get a different response to his/her question then a user in a different country. Thus the intelligence of the system comes to the fore in ways that standardized systems are incapable. The technology has advanced to the point where multiple factors are instantly evaluated to provide the most accurate and reliable responses. Customer service is bolstered by the recent evolution of this system. Many of the hindrances to effective customer service are obviated by contextual answers. Responses are targeted to the specific questions and queries of customers. No unnecessary waiting times are required, since the databases instantly provide accurate responses to customers. Costs to businesses are also dramatically lowered as one intelligent customer service solution can substitute for myriad semi-functional systems with defunct databases, or ineffective customer service solutions. Implementations of Contextual Answers e-Commerce websites have begun adopting contextual answer systems as part of their overall customer engagement strategy. The ability of this type of system to understand multiple intrinsic and extrinsic factors related to a specific question certainly warrants attention. Several notable international companies have adopted contextual answers to great effect. These companies include the likes of eToro, LivePerson, waze, DrThom, RevGenetics, PODS, Trusteer, plimus, build.com, IKEA, USCutter, trueshopping.co.uk, bidorbuy.co.za and Thomas Cook Group, among others.