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Agilisys Ltd, commonly known as Agilisys, is a IT and business software and services provider headquartered in London, United Kingdom with a focus in local government and citizen-centric technology products.

The company was formed in 2004, out of a merger between netdecisions, Agilisys Contact Services and Agilisys. Agilisys is part of a wider family of Blenheim Chalcot companies.

Company history
Agilisys traces its roots back to the founding of netdecisions by Manoj Badale and Charles Mindenhall in 1998. Early customers of the company included BBC, Coca-Cola, Exel Logistics and Thomson Travel Group. Agilisys was founded as a joint venture with netdecisions in 2003, with a public sector focus. The same year saw the establishment of Agilisys Contact Services as a result of the purchase of Contact Partners. Agilisys, netdecisions and Agilisys Contact Services (ACS) combined under the Agilisys brand in 2004, becoming part of the wider family of Blenheim Chalcot companies.

In 2004, Agilisys entered into its first Strategic Partnership with a local government organization. The London Borough of Hammersmith & Fulham partnership with Agilisys eventually led to the creation of the H&F Bridge Partnership (HFBP) in 2006. Further partnerships with local councils have been entered into with Cumbria Country Council (2005), Rochdale Metropolitan Borough Council and Mouchet Group (2006), Sandwell Metropolitan Borough Council (2North Somerset Council (2010), London Borough of Barking and Dagenham (2010), Tower Hamlets (2012), Bristol City council (2012), Wolverhampton City council (2013), and Bolton and Wigan councils (2013).

Partnerships in the third sector have been with the Citizen's Advice Bureau (2011) and Save the Children (2013). In 2008, Agilisys appointed its first CEO, Kay Andrews.

Agilisys Cloud Services was launched in 2011 as a a new division, with David Cotterell being appointed as managing director to spearhead the development. In 2012, Agilisys launched its product division. Agilisys Digital, Angilisys Engage, Agilisys Automate and Agilisys Revenue Collection made up the Digital Transformation division of the company.

In 2012, Steven Beard was appointed as CEO, with Kay Andrews becoming Executive Director for Client Development.

Agilisys Arch, the apprentice division of Agilisys, was launched in 2012 which aims to give young people the opportunity to gain technical expertise without having to go to university. The division is headed by Ben Rowland.

In April 2015 Agilisys adopted a "John Lewis style" model and established an Employee Ownership Trust. The body exists to represent the interests of Agilisys’ employees, who are now majority shareholders in the company.

Digital Transformation
Digital Transformation is the Products division of Agilisys. Formed in 2012, this division houses Agilisys Digital, Agilisys Engage, Agilisys Automate, Agilisys Contact, Agilisys Revenue Collection and Agilisys Connect.

Agilisys Transformation
Agilisys Transformation is the consulting division of Agilisys. It's managing partner is Nicky Cox.

IT and Business Services
This division provides managed IT services, business services and outsourcing solutions through a network of data centres across the UK.

Cloud Services
Cloud Services were founded in 2011 as an Infrastructure as a Service (Iaas). It's Managing director is Nick Cotterell.

Contact Services
Agilisys Contact Services (ACS) is a provider of outsourced customer care and sales solutions for the UK public and private sector. Formed in 2003, it carries out outsourced customer care and advise centres across the UK.

Operations
Agilisys was named in The Sunday Times Top Track 250 index for the fastest growing privately owned mid-market companies in Britain in 2013. The company has worked both with public sector (local and central government) and third sector organizations. It has also worked with private sector companies, in particular healthcare organizations.

Local Government Partnerships
In 2004, Agilisys entered an Incremental Strategic Partnership with the London Borough of Hammersmith & Fulham, which eventually led to the creation of the Joint Venture Company H&F Bridge Partnership (HFBP).

In 2005, Agilisys established a partnership with Cumbria Country Council and make a successful bid to run Consumer Direct North West, a provider of consumer advice services to citizens in 22 Local Authorities across the North West.

In 2009, Agilisys enters the Building Schools for the Future market with Sandwell Metropolitan Borough Council. The ten-year partnership has involved Agilisys transformation services, with a focus on increasing the use of 21st century ICT to the area.

In 2010 Agilisys enter into a Strategic Partnership with North Somerset Council to provide Customer Services, ICT, Revenues and Benefits, Finance, HR, Payroll and Facilities Management in a ten-year deal.

In the same year, Agilisys create the Elevate East London partnership with the London Borough of Barking and Dagenham. This partnership contracted Agilisys to transform and deliver ICT services, Revenues and Benefits, Customer Services, and Procurement for the council.

In 2012 Agilisys entered into a seven-year partnership with Tower Hamlets council to deliver its IT services.

In 2012 Bristol City council selected Agilisys to implement and host a new integrated back office system.

In 2013 Wolverhampton City Council and Agilisys go into a partnership to transform its business processes in Finance, Human Resources, Procurement and Payroll.

Agilisys was chosen by Westminster City Council for a customer services transformation contract. Agilisys provides a 24/7 customer contact centre and back office customer service operation for the council.

In 2015 Agilisys signs a contract with the City of London to deliver IT services to the City of London police.

Central Government
In 2014 Agilisys signs a contract with the Legal Aid Agency to devlier Civil Legal Advice contact centre services.

Third Sector
In 2011 Agilisys entered into a partnership with Citizens Advice Bureau to provide a consumer helping with expert advice for consumers from four contact centres across England and Wales.

In 2013 Agilisys was awarded a contract with Save the Children to support the charity's "Eat Sleep Learn Play!" crisis grant programme.

Healthcare
BMI healthcare

In 2014 Agilisys and Quickheart, an Adult Social Care web services provider, sign a partnership deal.

Awards
In 2005 Agilisys was coveted with the “Transforming Customer Services Achievement of the Year” award at the MJ Achievement Awards.

In 2007 Agilisys was awarded the Microsoft Gold Certified Partner status in two specialist areas; Advanced Infrastructure Solutions and Networking Infrastructure Solution

In 2011, the Hammersmith and Fulham IT System developed in partnership with Agilisys, wins an Innovation award

The Hammersmith & Fulham’s Residents Online Parking Permit Renewals project, which was delivered in partnership with Agilisys, won a prestigious national award from Government Computing.