User:Pawan Chawla

CAREER SYNOPSIS

15+ years Work Experience in IT Industry which includes Consultancy, IT strategy & Infrastructure Planning & Execution, Software Application development, Maintenance of Software Projects, Management Training, Manpower Planning & Staffing etc

10+ years in IT Infrastructure projects on IT Infrastructure Design and Management, Strategic Planning and Operations, IT Security, Disaster Recovery and Business Continuity, Audit Compliance, IT Services, Procurement, Support (Help desk) Desk Implementation and Operations etc.

5+ years on development & implementation of Application Software projects on MS SQL & Windows platform relating to Integrated Financial accounting, Sales accounting, Supply Chain Management, Payroll etc.

Worked as Project Coordinator/Controller for Implementation of New IT Infrastructure (Active/Passive), Financial/Sales accounting, Supply Chain Management Solution, Human Resource Management and Payroll etc.

Planned, Organised and Conducted no. of IT related and management training programs & Workshops for in-house Executives.

CAREER ACHIEVEMENTS

- Winner of CIO & LEADER "BUSINESS IMPACT AWARD 2015", for Implementing Enterprise Wide Information Security & Data Protection Policy.

- Winner of “Cyber Security Strategist Of The Year Award 2014-15”, CSO Forum.

- Winner of “Best Cyber Security Implementer of The Year Award 2014-15”, CSO Forum.

- Received award of “Valuable Contributor” for innovation, contribution and savings made in Year 2012.

- Successfully implemented PCI-DSS Standards and achieved PCI-DSS certification in 2012 & 2014 Re-certification.

PROFESSIONAL CERTIFICATIONS & TRAINING

PCI-DSS Awareness Training / Session (Approach, Certification and Requirement)

Certified Payment Card Industry Security Implementer (CPISI)

Aspect Call Centre ACD 200R (Bertelsmann, India)

Aspect Quality Monitoring (AQM) (Bertelsmann, India)

Project Management Professional Training (PMP, Astrowix, India)

Information Technology Infrastructure Library (ITIL V2)

Cisco Certified Voice Professional (CCVP) ISO 9001 - 2000 Quality Processes Training - IT&T, Noida (India)

Aspect Call Center ACD Overview (Course Code 1062).

Aspect Call Center ACD System Management Essentials (Course Code 0756), Aspect, Singapore)

Cisco Certified Network Associate (CCNA) Microsoft

Certified Professional (MCP)

Avaya G3r Definity Operation and Administration Training - IT&T, Noida (India)

Avaya S8300 with G700 gateway (Avaya Global Connect, India)

Cisco Call Manager (Version 3.3 and 4.0  (CCM) – Ocwen Finance (Orlando, Florida), Cisco Dallas (Texas US))

Dialer Operations & Administration Training (Version 3.1, 4 and 6.0) - Ocwen Finance, Orlando (Florida USA), Option One Mortgage, Irvine (California, USA)

Center force Work Force Management Operation Training -

Ocwen Finance, Orlando (Florida USA)

Nice Call Recording System Operation and Administration Training - IT&T, Noida (India)

Call Management System (CMS) - Option One Mortgage, Irvine (California, USA)