User:Pcarden

Philip Carden is Alcatel-Lucent’s global head of Consulting Services which leverages Alcatel-Lucent’s technical and operational credentials to bring depth in support of clients’ business decisions. He is widely published on operations management, security and technology subjects. He is also a well-known figure on the topic of customer experience, having chaired two of the first significant Customer Experience conferences for the telecommunications industry (CEM in Telecoms and CE World Summit).

Previously he was Alcatel-Lucent’s CTO/CMO for the Asia Pacific region looking after the market and technology strategy, regional innovation, solutions readiness, architecture and economics. He has also held strategy-focused roles in Alcatel-Lucent’s Paris head office and was Chief Architect on a major nationwide PSTN transformation project.

His twenty+ years experience in telecommunications includes 7 years with a major US-based telecommunications consulting firm where he ran the New York practice, then four years as the Chief Executive of a sixty-person software development firm focused on customer self-service.

He has been widely cited in trade journals and has spoken at numerous industry forums internationally. He has several dozen publication credits including four cover stories for "Network Computing" and has contributed to two books on Internet Security. He has an honors degree in electrical engineering and a business degree in marketing, both from the University of Auckland.