User:Pesanskym/sandbox/draft

I searched for reputation recover which was a weak area in the article on reputation. Some information that I found was -

Twitter presence is growing in the corporate world and knowing how to handle backlash on social media is important. There are two main routes that customers might take when complaining - individual-direct response or broadcast-based response. For a company, it takes more to respond to a individual-direct response. Study shows that "72 per cent of customers expect a reply within one hour." In order to best recover from negative complaints on Twitter, it is best to prove genuineness and to be more specific with a response to the direct person. Due to its growing popularity, Twitter is becoming the number one place for placing and solving complaints for companies.