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Cherwell Software
Cherwell Software is the creator of Cherwell Service ManagementTM and Cherwell Discovery and InventoryTM. As an IT service management solution, its competitors include ServiceNow, BMC, Computer Associates, and FrontRange Solutions. Cherwell Software was founded by Vance Brown, Arlen Feldman, and Timothy Pfeifer, formerly FrontRange Solutions’ CEO, chief architect, and VP and general counsel, respectively. Ron Muns, who founded the Help Desk Institute (HDI) and Bendata, which later became FrontRange Solutions, is a member of the Cherwell Software board of directors.

In 2010, Cherwell was recognized by Forrester Research® as an “emerging leader” among IT service management solutions. In 2012, Cherwell Service Management received a five-star rating in the HDI Buyer’s Guide.

The privately held company has gained some notoriety in the technology industry for intentionally abstaining from venture capital and public funding in order to foster a culture focused on meeting customers’ needs. Vance Brown, CEO of Cherwell, said in a 2011 Gazette article that the partners wanted to avoid venture capital and outside investors because they found that earlier in their careers, they spent 80 percent of their time as executives dealing with investors, investment banks and related service providers.

Products
Cherwell’s flagship product, Cherwell Service Management, is a fully integrated ITSM solution for internal IT and external customer support. It provides 11 out-of-the-box, PinkVerifyTM, ITIL-based processes:

•	Incident Management

•	Problem Management

•	Change Management

•	Request Fulfillment

•	Event Management

•	Release and Deployment Management

•	Service Asset and Configuration Management

•	Service Level Management

•	Service Catalog Management

•	Service Portfolio Management

•	Knowledge Management

Like some of its competitors, all of the processes are fully integrated, giving users have a comprehensive view of relationships between each process.

Other notable product features include:

•	Access via tablets and smart phones

•	Social media integration

•	Self-service portal with password reset

•	Real-time metrics/dashboards

•	Complete Outlook integration

History
Cherwell Software was founded in 2004. Three years later, the company rolled out its first product, Cherwell Service Management. Cherwell has been profitable every year, and revenue has more than doubled each year since the first product was launched. By 2012, the company employed more than 60 people at its U.S. headquarters in Colorado Springs, CO.

In 2012, Cherwell Software released Cherwell Service Management 4.0, with visionary Web portal technology that facilitates the sharing of data anytime and anywhere with an internet connection. This version leveraged leading-edge and cross-platform technologies of the day (HTML5, CSS3, AJAX and jQuery) to provide a responsive, application-like experience with no browser plug-ins.

Leadership
The company was founded in 2004 by distinguished leaders in the technology industry: Vance Brown, formerly CEO of FrontRange Solutions; Arlen Feldman, lead developer of HEAT and formerly lead architect at FrontRange Solutions; and Timothy Pfeifer, formerly Vice President and General Counsel for FrontRange Solutions. Cherwell’s board of directors includes:

•	Vance Brown

•	Arlen Feldman

•	Richard Mueller

•	Ron Muns

•	Tim Oakley

•	Timothy Pfeifer

•	Tony Probert

Location
Cherwell Software maintains a corporate headquarters in Colorado Springs, CO, U.S.A. and an EMEA headquarters in Wootton Bassett, U.K. Colorado Springs has long been a key player in help desk support since Ron Muns moved Bendata, which later became FrontRange Solutions, to Colorado Springs. In 1989, Ron Muns also founded the Help Desk Institute (HDI) in Colorado Springs. HDI was sold to United Business Media in 2008, but its headquarters remains in Colorado Springs.

VAR partners are located around the world: Australia, Brazil, Finland, Germany, Hungary, Netherlands, South Africa, Switzerland and United Kingdom.