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Phoenix IT Group plc

Phoenix IT Group
Phoenix IT Group plc (“Phoenix”) – (LSE:PHX) is a UK company established in 1979. It provides IT infrastructure services, including managed IT services, hosting, business continuity, network support, products and professional services, to the public and private sector, system integrators and communications service providers. Phoenix’ head office is in Northampton. The company employs 2300 people and has 28 sites across the UK, including 18 Business Continuity Centres. Its main competitors are Computacenter, SCC, BT Engage IT, Kelway, Claranet and SunGard. The company is listed on the London Stock Exchange. Phoenix has approximately 3600 UK customers in a number of sectors, including financial services, retail, transport, construction, manufacturing, logistics, travel, media, health, local and central government, education and business services. They include Barclaycard, Biffa, Costain, Experian, the FSA, Jaguar Land Rover, Marston’s PLC, Nomura, Phones4u, Stobart Group and Thomas Cook. It also delivers services to channel customers, including Atos, Azurri, BT, Capgemini, Capita, Fujitsu, HP, KCom, Oracle, Siemens, Tata, T-Systems and Wipro. Phoenix is the trading name of: Phoenix IT Services Limited (Registered in England No: 1466217) Registered office: Technology House, Hunsbury Hill Avenue, Northampton, NN4 8QS. ICM Continuity Consulting Limited (Registered in England No: 7106472) Registered office: Technology House, Hunsbury Hill Avenue, Northampton, NN4 8QS. ICM Business Continuity Services Limited (Registered in England No: 2762460) Registered office: Phoenix House, Oakwell Way, Oakwell Business Park, Birstall, West Yorkshire, WF17 9LU. Servo Limited (Registered in England No: 1983540) Registered office: Phoenix House, Oakwell Way, Oakwell Business Park, Birstall, West Yorkshire, WF17 9LU

History

Phoenix was established in 1979 as Futex Computers Ltd and acquired in 1993 by Nick Robinson & Tom McKenzie. In 1998 its name changed to Phoenix IT Services and then in 1999 Phoenix IT Group was created (formerly Clayson Group Ltd) and the operating company name was changed to Phoenix IT Services Limited. Phoenix IT Group plc was listed on the London Stock Exchange in 2004. Between 2005 and 2010 Phoenix IT Group plc acquired NDR Ltd, Servo Computer Services Ltd, ICM Computer Group and Office-Shadow. The Group integrated Servo and ICM to become ICM in 2011 and then in January 2012 Phoenix was formed through the merger of ICM and Phoenix IT Services, both Phoenix IT Group plc companies.

Principal Activities

The Group’s principal activity is the provision of information technology and business continuity services: Hosting and Cloud services: managed hosting in Phoenix UK data centres, including software, infrastructure, storage, data replication and back up, plus co-location services. Managed IT Services: service desk, software support, hardware support and maintenance, installs, moves, additions, changes, disposal (IMACD), monitoring and proactive management, managed IT lifecycle services, managed service design and deployment, and IT service governance and innovation. Business Continuity and Disaster Recovery: BC professional advisory service and managed services, work area recovery, IT continuity with 18 secure state-of-the-art centres, and Shadow-Planner BCM planning software. Network Services: Phoenix designs, installs, secures and monitors networks for voice, data, and IP Telephony.

Careers

Phoenix employs 2,300 staff in the UK, including approximately 1,300 technical employees. The company is committed to:

• recruit people who are, in its opinion, best qualified to fulfil its requirements both immediately and long term.

• recruit people in order to meet the developing needs of the organisation using appropriate procedures and selection techniques.

• prohibit discrimination in relation to nationality, race, sexual orientation, religion,

• ensure strict confidentiality of all applications by ensuring that candidates’ details are only made available to those involved in the recruitment process.

Charitable Activities

Phoenix’s charity partners are The Prince’s Trust and the NSPCC. The company supports and organises fundraising events such as for Comic Relief, Help for Heroes, and also the Princes Trust Costa Rica Challenge 2012. Phoenix donated £11,736.00 to charity in 2012.

Key Certifications

• ISO9001:2008 Quality Management System

• ISO14001:2004 Environmental Management Standard

• ISO/IEC 20000-1:2005 for IT Service Management

• ISO/IEC 27001:2005 Information Security Management System

• ISO/IEC 27001:2005 Information Security Management System

• BS 25999-2:2007 Business Continuity Management System

Partnerships

Phoenix is a Microsoft Gold Partner, HP 2010 Gold Preferred Partner, Cisco Gold Partner, VMware Premier Partner, Symantec Gold Partner, Citrix Solution Advisor Gold Partner, NetApp Gold Partner, Novell PartnerNet Gold Partner, IBM Premier Business Partner, Checkpoint Collaborative Support Partner, Nokia Authorised Partner, Juniper J-Partner, Wyse Gold Partner, Websense Gold Partner, Appsense Gold Partner, Toshiba Freedom Partner, Sophos Gold Partner, and Lenovo Premier Gold Partner.

Corporate Social Responsibility

The Board of Directors recognises the importance of high standards of corporate social responsibility, considers the social environmental and ethical implications of the Group’s activities and seeks continually to improve the policies and practices in place to meet its responsibilities in all such matters.