User:Pjs1600

Communication is a critical part of Aviation safety.

An ICAO review of 28,000 incident and accident reports found that communication (primarily the verbal transfer of information) was a factor in 70% of cases.

The RESPECT principle of communication (developed by SayAgainEnglish.com) is essential for safe, efficient Radiotelephony.

R REPHRASE - If there is confusion, don’t just repeat; rephrase using different words.

E EMPATHY - Try to put yourself in the position of the other person. Is English their first language?

S STANDARD PHRASEOLOGY - Stick to Standard Phraseology - it’s universally understood. No jargon, no idioms!

P PAUSE - Pause and speak slowly to give the listener time to process.

E EMPHASIZE - Emphasize key information …flight levels, speeds and headings, etc.

C CLEAR & CONCISE - Speak clearly and be concise. Less is often more.

T TWO-WAY - Communication is a shared responsibility. Listen actively and adjust your language.

"Communication without understanding is just noise"