User:Polygondigital2002/Spiel for arnold dela cruz

'''Still editing and

Opening spiel for txu.'Italic text'' GHOST SPIEL **GHOST SPIEL**

IM NOT HEARING ANYTHING ON THE OTHER LINE, PLEASE BE ADV THAT I WILL BE FORCE TO DROP THIS CALL AFTER TWO MINUTES TO ATTEND TO OTHER CUSTOMERS. FOR INQUIRIES PLS DO GIVE US A CALL 18002429113 === HIGH BILL SPIEL WINTER FOR JANUARY

keyword: high bill, high bill winter season, high bill for january.

**HIGH BILL SPIEL** (TEMPERATURE THIS JAN)

PLEASE BE ADVISE that this has been one of the coldest winters in the last decade.

There have been numerous news reports across the country on the Arctic Blast that moved through 32 states, stretching from the Dakotas to Florida, causing record-setting frigid temperatures.

These below average temperatures are causing customers to turn up the heat. This in turn causes heaters to run longer using more electricity.

• The higher kWh consumption this time of the year is closely related to colder weather, age and efficiency level of the customer’s heating equipment, the amount of insulation in homes and buildings, and the comfort level customers choose to maintain



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keyword: high bill, meter reading is inaccurate

'How the Digital Meter Read'

Digital Meter Reading is done via Meter Data Management System (“MDMS”)–The system that integrates several advanced metering infrastructure systems to provide seamless interaction between the Company’s advanced meters and billing, outage, and planning systems.

How Automated Meter Reading Works

AMR operations are simple on the surface but rather complex underneath. First, the meter must be read by the meter interface. After that, this same interface has to translate the data into digital information to facilitate transmission. There must also be a code added to the meter data reading so that the data can be attributed to the correct subscriber.

Once the data is ready, the data has to be picked up by a meter person. Picking up meter data, however, involves digital transfer from the meter interface to a device that the meter reader controls. After that, data collected is downloaded in the office. Data can also be automatically transmitted to the database through automatic data transmission protocols.

Technological advances have expanded the scope of AMR activities. Other possible uses for the AMR include monitoring for leaks and theft and detecting meter tampering. Consumer profiling (especially on such points as peak and lean periods of use), providing empirical data on the effects of energy saving devices and mindsets, and so on can also be done.

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keyword: energy charge, fuel cost,

Energy Charge:

The energy charge is based on the total kilowatt-hours (kWH) used. Kilowatt-hours is the unit of electricity measured by the electric meter. For example, a 100 watt light bulb burning for 10 hours would be 1000 watt-hours or 1 kWH.

Fuel Cost – Cost of fuel purchased to generate electricity, which includes lignite coal, gas, oil and nuclear (straight cost, no profit) – It is calculated for each major rate class. Determined by multiplying the kWh used by the appropriate fuel cost factor.

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keyword: take payment

TAKE PAYMENT SCRIPTS:

"I can take your payment over the phone today or you can make your payment at an ACE Cash Express Payment location near you."

I can take your payment over the phone today please be advised that there will be and additional charge of 3.95 and will be posted on you next bill."

Build rapport

I can see why you feel that way.

I see what you mean.

That must be very upsetting.

I’m sorry about this.

I understand how frustrating this must be.

I recognize that you are frustrated, let’s take a look at this

==== TXU ENERGY MARKETEDGE.

TXU Energy MarketEdgeSM - Oncor

TXU Energy MarketEdgeSM is a month-to-month plan that lets customers take advantage of the fluctuating price of natural gas. Benefit from downward trends in the price of natural gas.* Monitor the monthly price of natural gas and how and when you use electricity to anticipate your monthly electricity charges. A month-to-month plan that carries no early cancellation fee.

TXU Energy MarketEdgeSM is a indexed price plan that includes a fixed energy charge plus a Monthly Natural Gas Component Charge that will reflect the last settled price of the NYMEX Natural Gas Futures Contract at contract expiration for the billing month* (which is established by NYMEX in the final week of the month preceding the billing month).


 * Billing month is defined as the calendar month in which a customer's meter is read by the Transmission and Distribution Service Provider.