User:Prasanthan84/sandbox

Profile
Sandra Marlene De Zoysa (Sinhala: සැන්ඩ්‍රා මාලීන් ඩි සොයිසා, Tamil: சன்றா மாலின் டி சொய்சா) is the first female to hold the position of Chairperson of SLASSSCOM- Sri Lanka Association for Software Services Companies, which is the National Chamber for the IT-BPM sector in Sri Lanka where she has been volunteering since 2008.

With multiple feathers in her cap, Sandra is the Group Chief Customer Officer at Dialog Axiata PLC, the Chairperson of the Digital Customer Experience Expert Working Group (DCEx EWG) for Axiata Group Berhad Malaysia and serves on the Board of Dialog Business Services in the capacity of a Director.

Sandra is a global thought leader and advocate for Customer Experience Management, a field in which she has spent her entire career of over 3 decades. She is passionate in volunteering her time and knowledge in promoting female empowerment, entrepreneurship, supporting women, youth and children in regional areas of the country. She a founding Board Member of the Women's Chamber for Digital Sri Lanka (WCDSL), a member of the Customer Advisory Board of CX Network, IQPC UK and a founding member and past Vice President of Sri Lanka Institute of Service Management (SLISM).

Education
Sandra completed her primary and higher education at Holy Family Convent, Bambalapitiya. She is a fellow of BCS, the Chartered Institute for IT and is the only Certified Customer Experience Professional and Recognized Training provider in Sri Lanka for CXPA and is a Lean Six Sigma Black Belt practitioner and Scrum Master. She also holds an Executive Master’s in Business Administration from University of West London and is an alumna of the Cranfield School of Management UK, Harvard Business School, USA, IMD Business School, Switzerland, and INSEAD Singapore. Sandra is fluent in Sinhala and English.

Career
SLASSCOM- Sri Lanka Association of Software and Service Companies

SLASSCOM is the National Industry Trade Chamber for the IT-BPM sector in Sri Lanka. Sandra is the first female Chairperson at SLASSCOM and held the longest tenure as Vice-Chairperson from 2012-2021. She has been a founder member and volunteering since 2008 and was initially appointed to the Board in 2012. She provided guidance and leadership as the Finance and Operations Director, led Quality, Branding and Communications, Tech Kids and Women Technoprenuer initiatives of SLASSCOM.

Group Chief Customer Officer - Dialog Axiata PLC
Sandra has been a member of the Senior Management Team of Dialog Axiata PLC since 1997. She led the companywide digital transformation programme at Dialog from June 2017 to October 2019. The Customer Management function which includes the (COPC) certified 24x7 Customer Interaction Center employing over 900 Service Professionals and 140+ customer experience centers across the island employeeing 820+ Associates, Dialog Club Vision: the pioneer loyalty programme in the country and a back office support team comprising of 200 employees facilitating service experience of 14.5 million subscribers are under Sandra’s portfolio. She is responsible for spearheading the Dialog team towards being the undisputed leader in service excellence and has won numerous national and international awards and accolades over the last 2 decades to place customer experience management and Dialog on the map. Sandra is the companywide sponsor of the Lean Six Sigma practice with a belt community of 250+ of practitioners. She is the Chairperson of the Digital Customer Experience Excellence Expert Working Group of Axiata Group Berhad Malaysia and the Chairperson of the Digital Customer Experience Group Leadership Committee of Dialog Axiata PLC Sri Lanka.

Board Member and Operations Director- WCDSL Women’s Chamber for Digital Sri Lanka
Sandra is a founder member on invitation of WCDSL by the Minister of Digital Infrastructure and Information Technology. She works alongside other members of WCDSL with the social mission to empower women through advocacy, mentoring, networking and policy level development in areas of education and entrepreneurship through the adoption ICT and Digital technology.

Awards and Accolades
With over 3 decades of experience in the ICT industry, Sandra De Zoysa is the recipient of multiple global & local awards for women in management, leadership, exceptional contribution and achievements in the sphere of Telco and Digital Customer Experience.

·    “Women Top 50 Professional and Career Women Global Awards (12th Edition)”- Winner of Service Excellence in the Telco Sector, Awarded by Women in Management in Association with Global Equality Standard and SLBC (Sri Lanka Business Council) in Dubai and Northern Emirates held at the Le meridien in Dubai, 2022

·        Advisory Committee member of Business Agility Fellowship Sri Lanka

·        LMD Recognition of Top 50 female leaders in the corporate sector, 2022

·        “Sri Lanka Vanithabhimana Awards 2022” Award Winner, Information Technology Category, Corporate and Professional Sector (National Level)

·        2021 “Abhimanliya” Awards presented by the Ministry of Defence in collaboration with Women in Management (WIM) & Team Hero

·        Customer Impact Awards 2021 - Global Top 8 Impact on the CX Profession presented by Customer Experience Professionals Association CXPA, USA

·        SAARC Emerging Award - CIO Information & Technology Awards 2021 presented by CIO CONNECT

·        2020 Constellation Ambient Experience Leader presented by Constellation Research Inc, USA

·        AX50 - Ambient Experience Leader 2020, CX Leader of the Year 2019

·        2019 Winner of Customer Leader of the Year among the top 80 Global Nominees presented by MyCustomer, UK

·        2018 Axiata Group Berhad, Malaysia Chairman’s Award for Consistent Exceptional Performance

·        2017 Sri Lanka’s Top Women Leaders presented at Best Employer Brand Awards organized by World HRD Congress, India

·        2017 Winner of Women in Management - Service Category presented by Chartered Management Institute (CMA) UK

·        2017 Super Woman Achiever Award at the 4th World Women Leadership Awards presented by Femina India & World HRD Congress

·        2016 Gold Award for Leadership Excellence - Professional & Career Women Awards presented by Women in Management (WIM)

·        CXPA CX Impact Award Winner 2015

·        2015 Customer Experience Impact Award- Top 7 global recipients presented by Customer Experience Professionals Association CXPA, USA. Sandra was the only recipient who received this recognition within APAC region [[File:SandraDeZoysa.jpg|thumb|Born                Sandra Marlene De Zoysa10 November 1967

Nationality     Sri Lankan

Alma mater     Holy Family Convent, Bambalapitiya

Education       University of West London

Alumna of the Cranfield School of Management UK

Harvard Business School

Occupation    Group Chief Customer Officer

Organization  Dialog Axiata PLC

Known for      First female chairperson of SLASSCOM

Spouse            Cheremy De Zoysa

Children          Cheyenne De Zoysa]] ·        2013 Ranked 7th among the Top 10 most powerful Businesswomen in Sri Lanka recognised by Echelon Magazine

·        2011 Industry Champion Award for Sri Lanka presented at the Contact Centre World Awards, Australia