User:Pratap.1990

Atos

System Engineer

Since Jun’15

Atos, Vadodara, Gujarat as Associate Engineer

Projects Undertaken:

1. Title: Working on Operational Activities (As per ITIL Standard)

Role:

Acting as SPOC for to provide E2E customer landscape solutions and led the team of NOC 24*7 team of 30 personnel

Administering the daily huddle to discuss action plan for the day and identify the any concern of team and resolved them on priority basis

Managing the operational escalation from clients and ensured the team works as per the defined procedure

Suggesting many points to improve the current way of working in daily OPOM (Operational Overview Meeting) call where SME from client and all technical team like Wintel, Linux-Aix, DBA, Network and SDM & SMC team joins call to discuss on all the tickets logged for incident problem & change for past 12 hours and next 12 hours to meet SLA

Holding weekly service review meeting with Tower Head to discuss on over all operation activities

2. Title: Transition Phase of Project (As per ITIL standard)

Role:

Interacted with Transition Manager for transferring activities from client to ATOS

Coordinated with client to define day-to-day activities and understood criticality of activities and created procedures for day-to-day activities and acquired approval for the same with respective SME from client side

Collaborated with client to define SLA and different KPIs and reported part for measuring quality of service delivered to client

Performed testing and managed day-to-day activities to ensure testing and performed as mentioned in procedure before operation phase starts

3. Title: Linux Leverage Project

Role:

Performed L1/L2 activities like worked on change requests like user creation / deletion, disk expansion, directory permission, server's health check, job scheduling, and so on

Managed the entire online mandatory certifications as per the company’s policy