User:Qton

Quang Ton is a Service Delivery Manager, a Certified Project Management Professional (PMP) since 2005, a Certified ITIL Foundation since 2007, with a varied background in all areas of IT Management and several assignments in US and France at Schlumberger Technology Corporation.

Eureka SIG Leader: Quang has been a Eureka Process Management SIG Leader from September 2005 to January 2008, SIG is a Special Interest Group dedicated to the knowledge sharing related to the Process Management area in Schlumberger, it is the ensemble of activities of planning and monitoring the performance of a process, especially in the sense of business process, often confused with reengineering. It is the application of knowledge, skills, tools, techniques and systems to define, visualize, measure, control, report and improve processes with the goal to meet customer requirements profitably. It is different from program management in that program management is concerned with managing a group of inter-dependent projects.