User:Rabeea Anwaar/sandbox

= RepairDesk Wikipedia =

Introduction
repairdesk.co is a US-based SaaS company, that is privately owned by Usman Butt, CEO of the company. The company has thousands of clients internationally, including the USA, UK, Canada, and Australia. RepairDesk falls into the category of POS & ERP software, that is designed specifically for the repair industry to help them automate their everyday tasks

History
Getting the degree in Finance, Usman Butt, the CEO and founder of RepairDesk, was eager to be a successful entrepreneur. He started his career with a software development company to learn more about the software industry and consumer demand. After getting some experience from there, he started his own little firm which then expanded to the size of a big organization.

At the time, Usman’s brother was running a cellphone retail shop in Australia. He always expressed his concerns of mismanagement in routine tasks of his shop efficiently. There were a couple of point- of-sale software for cell phone repair shops at the time, but they weren’t user-friendly nor according to the consumer’s needs. Thus, Usman realized that there should be an automated software for cell phone repair management which would be full of powerful features.

That’s where the idea of RepairDesk originated. RepairDesk team conducted a survey of more than 200 existing repair shops across the globe. They succeeded in confirming their initial idea – that almost every small business owner was not using any reliable automated software to keep track of repair jobs and inventory. On that day, the team set a singular unshakeable objective – to build a software for cell phone repairs shops that streamlines their daily activities, takes care of inventory, and provides complete transparency to the whole process. This is how, Usman’s ambition to achieve big and do more drove him further to pursue greater opportunities.

Features
RepairDesk offers a cloud-based point-of-sale that different modules including inventory management, employee management, customer relationship management, marketing tools, invoicing, expense management, appointment scheduling, more than 40 integrations and everything that a repair store needs.

Using the system, store owners can keep track of items for repairs, set deadlines for repair jobs, assign employees specific repair tasks, save customer information, collect deposits, print repair tickets, and manage invoices and receipts. The idea is to maximize efficiency, from the time a customer walks in, to when they return to pick up their device. RepairDesk also notifies employees when certain supplies are running low, and gives detailed analytics that help businesses anticipate demand. Interested businesses can request a demo or sign up directly from our website.

Pricing Plans
The software offers three different pricing plans based on the business size and its requirement. These are – Lite+, Professional, and Advanced. The company has recently announced the launch of their new plan, that’s is the Enterprise Version, depending on the number of employees and store locations that a business operates.

Investment and Team
RepairDesk was a start-up back in 2015, and was operating with the partnership of an Indian investor, Anant Handa. The partnership continued for 4 years and then ended up with returning the other party thrice the amount of investment. The company now operates with a single owner and more than 50 people in the workforce.

The company has multiple departments running, including;


 * ·        Sales & Support
 * ·        Marketing
 * ·        Development Team
 * ·        Business Analyst Team
 * ·        Human Resource Team
 * ·        Quality Assurance Team
 * ·        Design and SEO Team

Awards
One of the leading online resources of SaaS reviews and comparisons, CompareCamp has awarded RepairDesk as a software of “Great User E

xperience” & “Rising Star”, based on the features provided, ease of use, customer support, and value for money.

= References =