User:Rbsmumbai/sandbox

“ON THE FLOOORRRRRRRRRRRRR 23 August 2012 at 21:32 BIG BAZZAR as i think of name the first thing that comes to mind is “EVERYTHING UNDER ONE ROOF” which takes cares my time as well as of my pocket. And I was really excited to be a part of BIG BAZZAR when the Dean of my college Dr. Hanif Kanjer announced about live project at BIG BAZAAR(6 days MAHA BUDGET ) for 3 days from 10th to 12th  of August. I was allotted the FOOD BAZAAR AT HUB MALL GOREGAON EAST. I was very happy with outlet allotted to me as it was of great convenience to me. It was a great opportunity to understand what people thinks while they come for shopping at FOOD BAZAAR. And finally the day came when we actually gone to FOOD BAZZAR.... 10th  August -It was the 1st day of my project and we need to report at 10:30 a.m. Around 11 a.m  I and  my friends were allotted their duties for the day. I and 2 of mine friends were allotted at CUSTOMER SERVICE DESK. It was a great experience working there as there we learned how to do announce offers, which songs to play, how to check the price of a particular product, how to refund things ,how to add payback points, check payback points, how to solve customer queries and many more things. The person guiding us at CSD was very helpful, sweet and kind. And few times I had a minute mistake due to which she apologized to customer..so that felt very bad but she handled it in a very nice way. 11th August- It was the 2nd day of the project and the day was very tiring as the duty for me on that day was to sell pay back forms. It was the day when I meet many different people of different views ,thinking, attitudes etc. And also to make them understand the whole concept of payback cards using HINDI, MARATHI, GUJRATI and ENGLISH language. Many a time it was disappointing as many of the customer just heard from me for 10-15 mins and then say that ‘I m not interested’ or meet me after sometimes. But the day went some how. 12th August- It was the 3rd day and I reached at 9.30 a.m for my shooping but when the store manager sawn me with the trolley he told me only one thing “ONLY 10 MINS”. I completed my shopping with my jogging in only 10 mins. The day was interesting as the 1st duty for the day was Back office work where we need to fill the pay back application for the customer and the best part of the work was we need to sit on chair and do our work. At 11 a.m. I  was back again to sell the pay back application forms. It was very difficult to communicate with the customer that day as it was Sunday and FOOD BAZZAR was full of rush. Customers were not ready to listen as if all things will be sold if they waste even a single minute. After the lunch I was back to customer service desk solving customer’s queries. Around 6:30 p.m we left the outlet. It was the most memorable moments of my life .I enjoyed a lot, learned a lot and explained a lot. And hoped that the project might have  extended till 15th august. Got to learn lots many things like what are the people’s perception of FOOD BAZAAR And the 6 days Maha Budget Offer, how the employees work over there, how the sales targets are achieved and most importantly how to be “ON THE FLOOORRRRRRRRRRRRR”..GREAT GREAT GREAT EXPERIENCE. RIDDHI PATEL Class of MMS 2014 Rustomjee Business School