User:Rkrish67/Books/ITIL

ITIL

 * Introduction to ITIL
 * Information Technology Infrastructure Library


 * IT Service Management
 * IT service management
 * IT portfolio management
 * Financial management for IT services
 * Demand management
 * Business relationship management
 * Service catalog
 * Service-level agreement
 * Availability
 * Capacity management
 * Information security management system


 * IT Service Transition management
 * Change management (ITSM)
 * Release management
 * Knowledge management


 * IT Service Operation
 * Event Management (ITIL)
 * Incident management (ITSM)
 * Identity management
 * Information security audit
 * Information technology audit