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=110 Central (Fire PSAP Norway)=

The 110 central in Norway is the fire department's emergency call central, or Public Safety Answering Point (PSAP). The main purpose of the emergancy call center is to operate the emergency number 110 and dispatch the proper fire brigade.

The municipalities in Norway are required by law to be a member of a joint regional PSAP for receiving calls of fires and other accidents. [2, reference]

The operators must have a complete overview of how the local fire departments in the region have organized their emergency readiness, the access to resources of each fire department and how it is technically facilitated for receiving call-out. This allows the operators to dispatch the correct response force adapted to each incident. [1, reference]

If necessary, the operators must contact and coordinate with police and ambulance personnel.

In Norway there are three emergency numbers, with corresponding control rooms: 110 for fire & rescue, 112 for police and 113 for medical emergency.

In 2019, there are fourteen 110 centrals throughout the country, divided into 12 police unit districts.

The dispatchers use a Computer-Aided Dispatch (CAD) system that contains maps and addresses of the district, and will recommend the appropriate fire emergency units to respond to the call. The operator then sends a call-out via TETRA radio network (Nødnett) to the firefighters, where they get details about the accident.