User:SadPandaBear/Crisis communication/Bibliography

Bren.rogers (talk) 22:45, 11 February 2023 (UTC) == Bibliography ==

Desai, Avani. "Corporate Communication through Social Media: Strategies for Managing Reputation." 10 Sept. 2018.

Kaul, Asha, "et al". "Social Media: The New Mantra for Managing Reputation." Journal of Communication and Media Studies, vol. 7, no. 1, Jan. 2016.
 * In this article, Desai explores the importance of social media in corporate communication and its role in managing a company's reputation during a crisis. Desai provides strategies for companies to effectively communicate through social media and maintain a positive reputation, even in the face of a crisis.


 * This article discusses the importance of social media in managing a company's reputation, particularly during a crisis. It highlights the role of social media in shaping public opinion and the need for companies to actively monitor and manage their online reputation through social media.

Jong, Wouter and Broekman, Paula. "Crisis history and hindsight: A stakeholder perspective on the case of Boeing 737-Max." Corporate Reputation Review, vol. 24, no. 2, Apr. 2021, pp. 121-134.


 * In this article, Jong and Broekman examine the case of the Boeing 737-Max crisis from a stakeholder perspective and analyze the role of crisis history and hindsight in shaping the crisis communication strategies of the company. The authors argue that a comprehensive understanding of crisis history and the use of hindsight can inform and improve crisis communication strategies in order to maintain a positive reputation and regain stakeholder trust.

Roulet, Thomas J. and Pichler, Rasmus. "Blame Game Theory: Scapegoating, Whistleblowing and Discursive Struggles following Accusations of Organizational Misconduct." Management Communication Quarterly, vol. 35, no. 2, Nov. 2020, pp. 204-226.


 * In this article, Roulet and Pichler develop the "Blame Game Theory" to analyze how accusations of organizational misconduct are managed and communicated in organizations. The authors examine the discursive struggles that occur in the aftermath of accusations and the role of scapegoating and whistleblowing in shaping the communication of blame.