User:Salvador Gullo Neto/Patient safety perception index

The Patient Safety Perception Index (IPSP) is an index that assesses the perception that patients, their respective families, caregivers and other users of the healthcare system express regarding to the execution of the six international patient safety goals, created by  the World Health Organization.

Development
The index was developed by Dr. Salvador Gullo Neto, physician and CEO of SAFETY4ME, in order to quantify in manageable data, patients perception of healthcare providers compliance on the safety protocols[1]. The rationale of this tool is that health care providers with better patient reviews are likely to deliver a higher quality service,  lowering the number of adverse events.

How it works?
Each of the safety goals is assessed by the user of the health system using a response ruler inspired by  the Net Promoter Score[1]; and the questions are adjusted according to the context of the safety goal in question.

PSPI is calculated by the sum of the adjusted Net Promoter Score (NPS-S) measures of each patient safety goal, applying the same methodology originally proposed for the calculation of the original NPS.

PSPI use stimulates patient empowerment in their self-care and drives in healthcare institutions the development of more robust and structured patient safety policies. References 