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Tools OverviewThis section provides an overview of the tools that you will use most often. These tools are discussed in more detail throughout the New Hire Training course.

As you work through this chapter, the instructor will open each tool, discuss how it is used, and briefly demonstrate key features. Students should open the tool and follow along.

One additional tool, DellConnect, is a web-based tool that enables technicians to remotely connect to a customer’s computer. DellConnect is discussed in detail in a separate training course. DellConnect training is available to technicians who have successfully completed the New Hire Training course.